Category: exacqVision Server

Exacq Cloud Drive 2.0 Setup

Cloud drive is a subscription plan available from an Exacq dealer for offsite, cloud based archiving of recorded video. Contact an authorized dealer to discussing pricing and plans. Minimum Client/Server Versions: Client: 22.03.1 Server: 22.03.0 The following instructions detail the steps to be performed in sequence. These steps are also detailed in our Video Library.… Continue reading Exacq Cloud Drive 2.0 Setup

Individual At Most Expiration Configuration Rules Fail to Delete Video  

Description  Individual Expiration Configuration Rules will not delete existing video files which can result in Oldest Content to exceed configured At Most Rules.    Product  Steps to Reproduce  Expected Results  Actual Results  Solution The above has been found to be true if the following conditions are met   When a camera is first added there… Continue reading Individual At Most Expiration Configuration Rules Fail to Delete Video  

Maps Item Icons Incorrect

Description  Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information Product  Steps to Reproduce  Expected Results  Expected box camera Icon  Actual Results  PTZ/Dome camera Icon Solution This is expected… Continue reading Maps Item Icons Incorrect

Sending Notifications With Gmail in Exacq

Description  You can configure an ExacqVision system to use Gmail SMTP Server to send an e-mail notification when an event occurs. Product  ExacqVision Desktop Client Solution Google has announced starting May 30, 2022, They will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using… Continue reading Sending Notifications With Gmail in Exacq

exacqVision sysprep Error “Failed to Write Model number”  

Title exacqVision sysprep Error “Failed to Write Model number”   Description  During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number”  (see Figure 1)   Product  exacqVision Server   Solution It was discovered that the integrator was using the wrong iso file for the… Continue reading exacqVision sysprep Error “Failed to Write Model number”  

How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

Title How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched Description  The “Always prompt for credentials” option requires you to enter a username and password every time you start the exacqVision client.Product exacqVision Client Solution Select the Always prompt for credentials for the server(s) on the Add Systems Page.See the Manually adding a… Continue reading How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0   Description  After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1   Product  exacqVision Server   Steps to Reproduce  Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers

Title HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers   Description  exacqVision hybrid servers do not natively support HD analog cameras too include HD-TVI, HD-SDI, HD-CVI and AHD   Product  exacqVision Server   Solution An encoder which supports HD analog will be required to connect an HD analog camera to an exacqVision… Continue reading HD Analog Cameras are not Natively Supported on exacqVision Hybrid Servers

How to Identify the MegaRAID Controller Model on an exacqVision Server  

Title How to Identify the MegaRAID Controller Model on an exacqVision Server   Description  For various reason you may need to determine the model number of the RAID Controller Card.    Product  exacqVision Server MegaRAID     Solution From the exacqVision Client Navigate to Configuration > YOURSERVER > Storage > Hardware Tab The model should be… Continue reading How to Identify the MegaRAID Controller Model on an exacqVision Server