Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the… Continue reading Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Category: exacqVision Server
Cameras Added With the Wrong Plugin Causes exacqVision Server Crash Loop
Description Adding certain cameras with the wrong plugin type causes the exacqVision Server to go into a crash loop. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: This has been specifically observed when Illustra cameras are added with Illustraflex instead of Illustra3 and Samsung cameras are added with Onvif instead of Samsung <br>
How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description The exacqVision Software Updates Packaging Utility offers an option to Upload a License File. The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”. In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility
Recording Not Possible – Linux DST Issue
Title Recording Not Possible – Linux DST Issue Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. … Continue reading Recording Not Possible – Linux DST Issue
2022-04-27 Software Updates Packaging Utility and Legacy Releases
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NIC Bonding with Windows Server 2016 is only available through Server Manager
Description Servers with Windows 10 or Linux allow bonding to be configured via exacqVision Client. However, servers with Windows Server 2016 currently do not. Instead, bonding must be configured via Windows Server Manager: Product Expected Results Actual Results Solution <br>
Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having an 8 GB or smaller ROOT partition
Description •This procedure applies to replacing the first non-RAID storage drive (mechanical SATA hard disk drive) on an Ubuntu Linux-based exacqVision server. If the operating system ROOT partition is 8GB or smaller, the replacement primary storage drive will need to have the “Linux swap”, “export”, and first “storage” partitions created on it.•These instructions assume that… Continue reading Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having an 8 GB or smaller ROOT partition
Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having a 20 GB or larger ROOT partition
Description •This procedure applies to replacing the first non-RAID storage drive (mechanical SATA hard disk drive) on an Ubuntu Linux-based exacqVision server. If the operating system ROOT partition is 20GB or larger, the replacement storage drive will only need to have the first “storage” partition created on it.•These instructions assume that the Linux operating system… Continue reading Replacing the First Storage Drive using GParted on a Non-RAID exacqVision Ubuntu Linux Server having a 20 GB or larger ROOT partition
Hanwha cameras stop recording motion after a day or two
Issue There is an issue reported for Hanwha cameras that it stops recording on motion after a day or two unless disabled the cameras and re-enabled again to make it works and start to record on motion Fix The issue was solved on ExacqVision Server version 22.03 or higher
How to Identify Currently Running Linux OS Version
Title How to Identify Currently Running Linux OS Version Description Here is how to determine which version of Ubuntu Linux operating system the server is running. Product exacqVision ServerUbuntu Linux LTS Solution From the exacqVision Client In the System Information section of the Configure System page (Configuration > YOUR SERVER > Configure System > System… Continue reading How to Identify Currently Running Linux OS Version