Category: exacqVision Server

A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement

Description  A range of (16) or (32) analog video inputs are offset on both the exacqVision client and the tDVR Control Center utility (e.g. Camera 33 = VIDEO LOSS; Camera 34 = BNC 35 video; Camera 35 = BNC 36 video; Camera 36 = BNC 37 video; Camera 37 = BNC 38 video; Camera 38… Continue reading A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement

Systems MAC Address is Currently Locked Out

Description  When attempting to import a license key using the Import From exacq.com option, an error message “This systems’s MAC address is currently locked out.” is displayed. Product  exacqVision ClientexacqVision Server Steps to Reproduce  From the Configure System page (Configuration > YOUR SERVER > Configure System) select the Import… icon in the License section. Expected… Continue reading Systems MAC Address is Currently Locked Out

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https. Description 7 means failed to connect to host or proxy Can’t connect via HTTPS Notes Has to change the connection type to HTTP instead of HTTPS

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’ Description Can’t update the Exacq edge server because can’t resolve the host ‘cdnpublic.exacq.com’ The DNS was not assigned to the camera Notes After assigning the DNS to the camera it begins to update the SW

LDAP: Found keytab with SPN EDVR/%1 so no need to query server.

LDAP: Found keytab with SPN EDVR/%1 so no need to query server. Description %1 – This will likely be the Serial number or the MAC address of the Server.%BR%Directory services found a keytab file containing an SPN so will not query AD for the SPN but use the SPN found in the keytab. Notes Linux… Continue reading LDAP: Found keytab with SPN EDVR/%1 so no need to query server.

Profile Description: %1. Notification attempt return code= 55

Profile description: %1. Notification attempt return code= 55 Description %1 = The name of the Email Message Profile. %BR%This is caused by missing data from compliance with RFC5321. This will cause failure with some SMTP servers, but not others, depending on how they accommodate the message. Notes Option 1: If license subscription allows, update exacqVision… Continue reading Profile Description: %1. Notification attempt return code= 55

available system memory is low, throttling video

available system memory is low, throttling video Description In scenarios where the storage volume cannot keep up with the amount of data being recorded, video is buffered in memory in hopes that the storage volume can eventually catch up. This log indicates that 50% of the available RAM has been utilized. Once this log occurs,… Continue reading available system memory is low, throttling video