Description Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product Expected Results Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS
Category: exacqVision Server
Setting a Static IP on an ExacqVision Server
Product ExacqVision Server Solution <br>
Create Illustra camera privacy zone
Description This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone
Address Found but Not an exacqVision Server
Description The exacqVision Client fails to connect to the exacqVision Server with the status message “Address found but not an ExacqVision Server. Reconnecting.” This is typically caused by either an incorrect system IP address or the exacqVision Server service is not running on the NVR. Products Steps to Reproduce Expected Results Actual Results Solution If… Continue reading Address Found but Not an exacqVision Server
When trying to connect to S-Series archive target the status is “Disconnected”
Description When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status. Product Steps to Reproduce Expected Result Arching target is ‘Connected’ Actual Result Archiving target is ‘Disconnected’… Continue reading When trying to connect to S-Series archive target the status is “Disconnected”
LICENSE: Ignore update – unrecognized MAC address.
LICENSE: Ignore update – unrecognized MAC address. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
LICENSE: Error loading active – Required MAC address missing.
LICENSE: Error loading active – Required MAC address missing. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
License Key Error – Server rejected license upgrade. Please fix and try again
Description When importing a License from File or Exacq.com and “Server Rejected License Upgrade. Please Fix and Try Again.” error box appears. Products exacqVision ServerexacqVision ClientexacqVision Web Server Steps to Reproduce Open exacqVision Client Go to Server drop down and select select Configure System On System Tab click import button:Select From File if downloaded License… Continue reading License Key Error – Server rejected license upgrade. Please fix and try again
Exacq Support Portal Log Reference
Authorized dealers and integrators with Support Portal credentials have the ability to access the Log Reference tool, which provides additional information on sometimes cryptic server log entries.
Installer Not Signed or The Signature is Corrupt or Invalid
Description If the DigiCert Trusted Root G4 Certificate is missing, exacqVision Software updates downloaded from exacq.com or initiated within exacqVision Client, will report a signature error. Products Steps to Reproduce Expected Results Actual Results Solution