Category: exacqVision Server

Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Description  The Axis cameras are choppy and freezing on the exacqVision Client Live view page and when checking the logs showing. Product  exacqVision Server 22.03 to 22.06 Steps to Reproduce  Install exacqVision Server version 22.03 or 22.06 and connect to Axis cameras Solution Updating the ExacqVision server to version 22.09.5.0 Windows 64bit, here Windows 32bit,… Continue reading Axis cameras are freezing and choppy on exacqVision server 22.06 and 22.03

Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper

Description  When using the Immervision dewarper on the Sony SNC-HM662 jagged edges will appear in the live view of the camera. Product  Any ExacqVision NVR Steps to Reproduce  Expected Results  You are able to utilize DPTZ with no issues Actual Results  Jagged edges appear around the camera’s view Solution The issue resides on the third… Continue reading Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper

Local security policy will cause client-side Kerberos failure

Description  A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product  Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce  Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results  single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure

Psmove may get frozen on windows machine

*** INTERNAL USE *** Description  When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product  Any ExacqVision NVR running… Continue reading Psmove may get frozen on windows machine

Steps to handle Protego cameras without #transport=rtsp

Description  Steps to handle Protego cameras without #transport=rtsp Product  Expected Results  Camera connects normally without any issues. Actual Results  Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution

‘Recording Not Possible’ Status on ExacqVision Edge Illustra

Description The status of the storage page is showing “Recording Not Possible” on ExacqVision Edge for some Illustra cameras.  This is a result of SD encryption mode being enabled on the camera.    Products Steps to Reproduce  Install the Edge software on the camera, and then try to record video to the SD card.  Expected… Continue reading ‘Recording Not Possible’ Status on ExacqVision Edge Illustra

Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Description  If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product  Steps to Reproduce  Go to Event Monitoring and set the rule up. Expected Results  The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering

Internal SATA Drives Show up as Removeable Media

Description In some cases Internal SATA devices (HDDs or SSDs) may show as removable media in your task bar.  Consequently, the safe removal icon appears for the disk in the system tray (as if it is a common USB flash drive). Products Windows 10Windows 7 Enterprise Expected Results The SSD/SATA Drive shows as a Disk… Continue reading Internal SATA Drives Show up as Removeable Media

error 86 (invalid password)

error 86 (invalid password) Description If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs Notes… Continue reading error 86 (invalid password)