Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory
Category: exacqVision Server
False Drive Offline status on some Q-series models
Description Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models
CD/DVD Recorders and Disc Types
Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have… Continue reading CD/DVD Recorders and Disc Types
Moving Eventpi.DB file to New Drive
*** INTERNAL USE *** Description We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata… Continue reading Moving Eventpi.DB file to New Drive
Downgrading Exacq software or camera firmware must be escalated
Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated
Artificial Intelligence Object Classification Event Triggers Filling OS Drive
Description We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive
Time Triggers Activate On Wrong Day
Description Event Linking Time Triggers using custom days of the week are activating on the wrong day. They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version Steps To Reproduce Expected Results Actual Results Solution NOTE: Fix will be available in exacqVision Server version 23.06… Continue reading Time Triggers Activate On Wrong Day
System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Issue When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”. Solution Windows <br> Linux System The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would… Continue reading System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Windows 7 System Show Drive as Offline
Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
Explaining NTP
Time synchronization is an often overlooked concept in computer networking. The Network Time Protocol, also just shortened to NTP, is a network protocol and standard that allows distributed computers to synchronize their time. Why is this important? Keeping proper time on computers, particularly when dealing with several computers communicating with each other, is important for… Continue reading Explaining NTP