Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
Category: exacqVision Server
Explaining NTP
Time synchronization is an often overlooked concept in computer networking. The Network Time Protocol, also just shortened to NTP, is a network protocol and standard that allows distributed computers to synchronize their time. Why is this important? Keeping proper time on computers, particularly when dealing with several computers communicating with each other, is important for… Continue reading Explaining NTP
Support Portal Articles – Best Practices
Template See: Support Portal Knowledge Base Articles – Creation Template <br> Guidelines Special Tags In addition to standard tagging the following specific tags control the exposure level of the post to various user groups on the support portal. <br> Standardized Spellings for Articles <br>
OS on Raid reporting false alarm.
Description: We have seen where ExacqVision is reporting a false alarm on the hardware page with systems that have the OS on RAID. The system drives show up RED in the GUI. This is a result from storcli reporting back “unkown” for the temperature. Product: The option for OS on RAID is available for all… Continue reading OS on Raid reporting false alarm.
Windows 7 Hard Drive Unexpectedly Shows Needs Prep
Description We have seen cases on NVRs running Windows 7 where a drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product Steps to Reproduce Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab Expected Results All drives listed are high-lighted in… Continue reading Windows 7 Hard Drive Unexpectedly Shows Needs Prep
2023-03 March Quarterly Release Training
ExacqVision Server Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357) Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387) Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498) Bug Fix – actipi – Reduce metadata… Continue reading 2023-03 March Quarterly Release Training
Avigilon H4A Multisensor Camera Not Connecting
Description Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error. Product Steps to Reproduce Add an Avigilon H4A Multi-Sensor Camera Expected Results Camera connects Actual Results Camera fails to connect and returns the following log entriies SOAP Error 12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error… Continue reading Avigilon H4A Multisensor Camera Not Connecting
The Event monitoring trigger is not switching the video
The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the… Continue reading The Event monitoring trigger is not switching the video
Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.
TCP Listener not showing “Connected”
When adding an IP Serial Port, most of the time you will see the Status go to “Connected” However, the Type “TCP Listener” does not actually connect to the device sending data. We are simply opening up on that port and waiting for any unencrypted data to show up. Because of this the Status will… Continue reading TCP Listener not showing “Connected”