Category: exacqVision Server

Exacq Data Preservation, Transfer & Offload – Important Information

Overview This article outlines important considerations regarding data preservation, backup, and transfer when Exacq equipment is being serviced, repaired, or returned. Our goal is to help customers understand their options and responsibilities so they can take appropriate steps to protect their data. Important Notes on Data Backup and Preservation Example Scenario Scenario:A customer submits an… Continue reading Exacq Data Preservation, Transfer & Offload – Important Information

Exacq Server Installer  25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin

Description Exacq Version 24.12 would not install the PTZPI by default. Product Exacq Version Server24.12- AffectedExacqVersion Server 25.1.7- current. Steps to Reproduce If updating or installing Server 24.12.7.0You would see the option to ENABLE the PTZ. If I update from 24.12.7.0 to Server 26.0.2.0 the server will install the PTZ option by Default.NOTE:  The PTZ… Continue reading Exacq Server Installer  25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin

Arecont Camera 5555DN on FW 65269 can Cause Timeouts Received

Description Arecont Camera 5555DN can exhibit a log in the Exacq Client of Time out Receiving, and error stating “received sequence 7610 expected 7609”Time Out Receiving is when the camera stopped sending a response to the server.Received Sequence normally happens right before the time out occurs and means the data arriving at the SERVER is… Continue reading Arecont Camera 5555DN on FW 65269 can Cause Timeouts Received

Cloudvue – RMA Shipping Instruction for R-Series Servers

Introduction When shipping an RSeries rackmountable Cloudvue Gateway, all installed hard drives must be removed, labeled, and shipped separately from the server chassis.  This prevents damage to the drives and the unit during transit, which could otherwise void warranty coverage. Purpose This article describes the correct method to remove, label, and ship drives for the… Continue reading Cloudvue – RMA Shipping Instruction for R-Series Servers

ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures

Summary On Linux‑based ExacqVision servers, the operating system drive may fill up because Exacq’s internal audit logs grow uncontrollably. The most common cause is repeated authentication failures generated by: Symptoms Administrators may observe: Root Cause ExacqVision logs every authentication event. When LDAP or RTSP authentication repeatedly fails, the audit log grows rapidly.Common LDAP-related causes Resolution… Continue reading ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures

How to Capture a Memory Dump of core.exe Using Task Manager for Exacq Investigation on Windows.

Purpose During an ExacqVision investigation, Support or Engineering may request a memory dump of the process. This dump helps diagnose issues such as crashes, hangs, high CPU usage, or unexpected behavior within the Exacq server service.This article explains how to safely generate a memory dump using Windows Task Manager. Prerequisites C:\Users\\AppData\Local\Temp\core.DMP Click Open file location… Continue reading How to Capture a Memory Dump of core.exe Using Task Manager for Exacq Investigation on Windows.

PTZ over USB to RS-422 converter For Exacq

Description Starting with exacqVision Server version 24.12.x or higher we provide the ability to use protocols which cameras may use that are not native to the encoder, see supported protocols below.   To do so you will need a USB to RS-422 converter and configure additional protocols that the exacqVision Server supports to pass PTZ controls to the cameras, using the encoder for… Continue reading PTZ over USB to RS-422 converter For Exacq

IPRO WV-X86530-Z2 Analytics Recording Doesn’t Stop after First Received Motion Event 

Description Analytics from iPRO model WV-X86530-Z2 get stuck in free run.  This was noticed after restarting Exacq vision services.  The first analytic event that comes in to the server from the PTZ and multi-sensor triggers recording, but recording never stops.  It gets into a latched state. Analytic events on multi-sensor inputs 1 & 2 never… Continue reading IPRO WV-X86530-Z2 Analytics Recording Doesn’t Stop after First Received Motion Event 

Exacq RP Replaced FRPC and could get flagged by Antivirus

Description Some Antivirus programs might flag the Exacq-RP as some sort of malware or virus.Please note this is not the case. Exacq Version 26.0.2.0 has replaced the FRPC with Exacq-PR in the server directory of:Windows:  C:\Program Files\exacqVision\ServerLinux:  /usr/local/exacq/server/ Product Exacq Server 26.0.2.0 Solution Please make the appropriate exclusion in the AV program.This is not a… Continue reading Exacq RP Replaced FRPC and could get flagged by Antivirus