AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Description  AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product  Steps to Reproduce  Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Added Axis Dewarping on Axis M Series Cameras

Description  Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product  Steps to Reproduce  tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras

Fast Reverse Proxy Client (frpc.exe)

Overview   As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)

Failed to Refresh Raid Controller – Arcconf config Missing Controller

Description  If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller

Exacq AV1 Codec Support

Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support

Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Description  Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product  Steps to Reproduce  Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0

Restricted View evAPI and Integrations

Description  If you enable Restricted View on Cameras Setting page of our client this can cause certain integrations to not show the live streams. For Example an integration such as CCure9000 will not show the streams on the Ccure interface seen below. Product  Steps to Reproduce  In the Exacq Client if you enable Restricted View… Continue reading Restricted View evAPI and Integrations

Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09

Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product  Exacq server versions 24.06 & 24.09 Steps to Reproduce  Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09

Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier

Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product  Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier