Description As a result of KB https://support.exacq.com/#/knowledge-base/article/5610 the C1410 MK II can not alone create event linking to trigger through Exacq software. Exacq currently does not support the use of webhooks seen in the above KB. This guide will assist you with configuring an Axis D3110 Connectivity Hub to trigger the C1410 MK II via… Continue reading Using an Axis D3110 Connectivity Hub with the Axis C1410 MK11 Speaker
Category: exacqVision Server
FLIR Camera Motion Stops Recording Motion Events
Description Motion will stop working on FLIR models after updating from exacq Server 24.09.5.0 to exacqServer 24.12.7.0. Product CAMERAS:Flir FC-317-IDFC-324-IDFC-332-ID Steps to Reproduce Update exacqServer to 24.12.7.0 motion events will stop working properly. Expected Results Motion should work. Actual Results Motion Stops working upon updates to 24.12.7.0. Solution Test build exacqVisionServer_24.12.2239205.0_x64 is working25H1 will house… Continue reading FLIR Camera Motion Stops Recording Motion Events
Avigilon Camera Motion Detection Fails on exacqVision Server 24.12.7.0
Description When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product Steps to Reproduce Expected Results Actual Results Solution
The Pelco NET 6516 encoder experiences interruptions in the footage when used with Exacq Server version 24.12
Description When installing the Pelco NET 6516 encoder and using Exacq server version 24.12, you may experience interruptions in the footage. Steps to Reproduce Install Pelco encoder NET 6516 with Exacq server 24.12.0 to 24.12.7 Expected Results You should see footage without any interruptions from the playback. Actual Results You will see interruptions in the… Continue reading The Pelco NET 6516 encoder experiences interruptions in the footage when used with Exacq Server version 24.12
AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Description AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product Steps to Reproduce Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Added Axis Dewarping on Axis M Series Cameras
Description Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product Steps to Reproduce tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras
Fast Reverse Proxy Client (frpc.exe)
Overview As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)
Failed to Refresh Raid Controller – Arcconf config Missing Controller
Description If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller
Exacq AV1 Codec Support
Description Exacq are in the process of adding support for the AV1 Codec. AOMedia Video 1 (AV1) is an open, royalty-free video coding format initially designed for video transmissions over the Internet. It was developed as a successor to VP9 by the Alliance for Open Media (AOMedia),[2] a consortium founded in 2015 that includes semiconductor firms, video on demand providers, video content producers, software development companies and web browser… Continue reading Exacq AV1 Codec Support
Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Description Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product Steps to Reproduce Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0