Description When attempting to automatically import systems from a URL on startup the import fails. Product Steps to Reproduce Expected Results The system list is imported on startup Actual Results The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays. Solution The currently… Continue reading Automatic Import Fails with Temporary File Error
Category: exacqVision Enterprise
Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager
Title Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager Description In the event plugins installed on any protected server do not match those of the spare a “Plugin Mismatch” message will be displayed under Failover Compatibility Issues for the Failover group Product exacqVision Enterprise Manager Solution An EVAPI utility compares the protected and spare servers… Continue reading Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager
Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager
Description When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. Product ExacqVision Enterprise Manager Steps to Reproduce Expected Results The change applies and you are still on the EM Users Page Actual Results Crying Stickman page… Continue reading Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager
exacqVision Hardening Guide
Description A hardening guide is a supplemental document that is provided alongside installation instructions with a product. Product Solution A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer… Continue reading exacqVision Hardening Guide
2022-03 March Quarterly Release Training
exacqVision Client * Enhancement – Show toast for all web panels that fail cert setting checks. * Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. * Enhancement – Add Enter to the default DCZ joystick profile * Enhancement – Added Select Camera joystick button action * Enhancement… Continue reading 2022-03 March Quarterly Release Training
exacqVision Legacy Software Downloads
Title exacqVision Legacy Software Downloads Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download. Product exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager Solution Older versions of exacqVision Server and Client software are available on our… Continue reading exacqVision Legacy Software Downloads
Does exacqVision Require Microsoft Silverlight?
Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans. Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution
exacqVision Enterprise Manager Shows Server as – Not Monitoring
Description: The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring” Product: Steps to Reproduce Expected Results: Status of all listed servers shows “Connected” Actual Results: Some or all of the listed servers show “Not Monitoring” Solution: Use the exacqVision Client to check the license status for the the servers showing… Continue reading exacqVision Enterprise Manager Shows Server as – Not Monitoring
Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting
Customers using Cisco Meraki switches have reported that while the client on the NVR is stable, client connections from remote machines are constantly disconnecting/reconnecting. We have found that for some reason the Cisco Meraki is identifying traffic between the NVR and the remote exacqVision Client software over port 22609 as Peer-to-Peer (P2P) traffic. If a… Continue reading Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting