Category: exacqVision Enterprise

Downloading exacqVision Enterprise Manager Logs

Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 – EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 – API  In a browser go to  https://<emaddress>/api/logs/bundleThis will create and… Continue reading Downloading exacqVision Enterprise Manager Logs

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description  Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs.  Product  exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note:  This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description  The exacqVision Software Updates Packaging Utility offers an option to Upload a License File.    The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”.  In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

exacqVision User Training Videos

Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos

Automatic Import Fails with Temporary File Error

Description  When attempting to automatically import systems from a URL on startup the import fails.  Product  Steps to Reproduce  Expected Results  The system list is imported on startup  Actual Results The list is not imported and an error similar to the following which includes “Reason: Could not open local temporary file” displays.  Solution The currently… Continue reading Automatic Import Fails with Temporary File Error

Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)

IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)

Failover Compatibility Issue – Plugin Mismatch  exacqVision Enterprise Manager 

Title Failover Compatibility Issue – Plugin Mismatch  exacqVision Enterprise Manager  Description  In the event plugins installed on any protected server do not match those of the spare a “Plugin Mismatch” message will be displayed under Failover Compatibility Issues for the Failover group Product  exacqVision Enterprise Manager Solution An EVAPI utility compares the protected and spare servers… Continue reading Failover Compatibility Issue – Plugin Mismatch  exacqVision Enterprise Manager