Category: Software Categories

Synchronize with Enterprise Manager authentication – Connectivity error:500

Users on legacy Client software may experience issues when Single-Sign on is in use while utilizing the Automatic Import feature and syncing with Enterprise Manager. NOTE: Single-Sign on will still function as expected without automatic import after selecting “use credentials entered below” option, and entering the LDAP user’s information. Product  Steps to Reproduce  Using the… Continue reading Synchronize with Enterprise Manager authentication – Connectivity error:500

Remote Connections node not visible in ExacqVision Client

Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments. NOTE: This is typically an Operating System or Domain permissions issue. Products  Steps to Reproduce  In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder. Expected Results  When signed in… Continue reading Remote Connections node not visible in ExacqVision Client

Performance issue when analytics enabled on Exacq

Description  issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time. Product ExacqVision Server versions 23.09 & 24.03 & 24.06 Steps to Reproduce  1) install 23.09.9.0 exacqvision server software2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.0083) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection4)… Continue reading Performance issue when analytics enabled on Exacq

How to Change Client to 24 hour Clock in Linux 18.04

Product  Ubuntu 18.04 Steps to Change  There are several ways: From command line: Run the command: To revert: You must restart the exacqVision Server for the change to take affect in the exacqVision Client. Another way to Perform this same change can be done in the the system settings. This will open up a Time… Continue reading How to Change Client to 24 hour Clock in Linux 18.04