Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments.
NOTE: This is typically an Operating System or Domain permissions issue.
ProductsÂ
- ExacqVision Server Version 24.09.4.0 and up.
- ExacqVision Client Version 24.09.3.0 and up.
Steps to Reproduce
In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder.
Expected Results
When signed in as an administrator to the ExacqVision Client software, the “Remote Connections” tab is visible in the navigation tree.
Actual Results
The “Remote Connections” node does not populate in the navigation tree as expected, even when signed into the ExacqVision Client as an administrator.
Solution
Windows:
Right-Click the icon and select the option to “Run as Administrator” or, if the option exists, “Run as Elevated”.
Linux:
Invoke the ExacqVision client with sudo commands or as the root user.
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