Category: exacqVision Client

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Creating Child Maps

NOTE: Enterprise licensing is required to create child maps.

To create a child map, open the ExacqVision Desktop Client and complete the following steps:

  1. Click the Maps node on the navigation tree to open the Maps page.<br><br>
  2. From the maps tree, click to highlight an existing map you wish to be the parent map to the child map you are about to create.<br><br>
  3. Click the New button below the maps list panel.<br><br>
  4. Name the child map.<br><br>
  5. Give the map a description (optional).<br><br>
  6. Click Map Image and load the image you want to use.<br><br>
  7. You also have the option of using the Add Icon button to upload a thumbnail image to display in the map tree for this map. The icon drop-down allows you to select from previously used icons.<br><br>
  8. From the Available Items panel drag the appropriate cameras to their position in the map.<br>
    NOTE: You may also drag input triggers, soft triggers, output alarms, audio devices, serial data streams, web panels, and access control integrations onto maps.<br><br>
  9. Click Apply.<br>
    NOTE: If you do not add at least one device to the map, you cannot click Apply.<br><br>
  10. The parent map now lists this map as a child map.<br><br>
  11. Repeat steps 2-9 to create additional child maps. <br><br>
  12. Returning to the parent map, you may drag the child map from your list of Available Items onto it allowing users to navigate from the parent to the child map.

    See also: Maps from our Video Library<br><br>

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Determining Network Connection Speed

Depending on the model of Exacq NVR, or optional upgrades selected, your system may offer network interfaces with varying maximum data speeds. If you build your own system, or if you connect to a network with slower infrastructure, you might not achieve the maximum stated performance.

Commonly listed network interface speeds on Exacq NVRs

NameMaximum Throughput
1000BASE-T1,000 Gbps (1 Gbit/s)
2.5GBASE-T2,500 Gbps (2.5 Gbit/s)
10GBASE-T10,000 Gbps (10 Gbit/s)

Auto-negotiation

Network interfaces are normally configured for auto-negotiation, in which two connected devices agree on shared communication settings, such as communication speed and duplex mode. This means a device capable of communicating at 1000 Mbps will be limited to 100 Mbps if the other device it is connected to has a 100 Mbps maximum speed.

Use the below methods to determine your interface’s connection speed.<br>

exacqVision Desktop Client Network Settings

Within the exacqVision Desktop Client, the negotiated network speed for a network interface can be seen by navigating to the Configure System node on the left-hand navigation tree, then clicking on the Network tab.

Highlight the chosen network interface from your list of Interfaces.

Above the interface’s IP Address Configuration section is the Status, which will also display the detected network speed.

Windows CLI

On Windows systems, you may use the PowerShell command line interface to check the negotiated network speed for the interface as well as whether it is using full-duplex or half-duplex. Enter the following command:

Get-NetAdapter | select interfaceDescription, name, status, linkSpeed, fullduplex

Ubuntu CLI

On Ubuntu systems, open a Terminal interface. Enter the following command, replacing INTERFACE with the name of your chosen interface:

ethtool INTERFACE

The example below, uses an interface named ‘ens18’ and shows the supported and advertised speeds and duplex modes the interface is capable of. However, the negotiated speed can be found further down named, ‘Speed’. This also indicates the interface is currently using full-duplex mode.

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Moving an eDVR Board in a Linux System

The following steps should be followed when moving the eDVR boards:

  1. In the exacqVision Client, save the system settings and note the serial number associated with the eDVR boards in the tree order by clicking on the board icons in the Configuration tree.
  2. Shut down the system.
  3. Unscrew the boards from the existing mounting. Do not disconnect the cabling from either end. Move the right angle brackets up two slots and add the additional standoffs.
  4. Insert the video compression boards in the same order into the top two slots on the riser board.
  5. Screw the boards into the mechanical mounting hardware and verify the cable connections.
  6. Restart the system. The exacqVision server will start automatically, but the boards will not start because the move will be detected.
  7. Stop the server by typing sudo /etc/init.d/edvrserver stop
  8. Run Control Center to find the boards as follows:
    • sudo /usr/local/xdvapi/bin/startxdvmods
    • sudo /usr/local/xdvapi/bin/xdvcc
  9. Ensure that the serial number shown in Control Center for device 1 matches the serial number of the first board in the tree from step 1.
  10. Close Control Center.
  11. Type sudo /usr/local/xdvapi/bin/stopxdvmods
  12. Restart the exacqVision Server by typing sudo /etc/init.d/edvrserver start
  13. In the exacqVision Client, restore the system settings.

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Moving-an-eDVR-Board-in-a-Linux-System.pdf
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AVI/Quicktime Codecs

The following table contains information about the recommended codecs when exporting video from the exacqVision Client or ePlayer to *.avi format for playback in Windows Media Player or *.mov format for playback in Quicktime on Windows or Mac platforms. In Windows and Linux, video exported in either *.avi or *.mov format can also be played back using VLC without requiring any codecs that are not installed by default with VLC.


Quicktime and AVI File Export Players


You can download players at the following URLs:

Windows Media Player
http://www.microsoft.com/windows/windowsmedia/default.mspx

Quicktime Player
http://www.apple.com/quicktime/download/

VLC Player
http://www.videolan.org/vlc

MPlayer
http://www.mplayerhq.hu/design7/dload.html


You can download codecs at the following URLs:

3ivx MPEG4 decoder
http://store.3ivx.com/3ivxStore/?features=dec&platform=win&license=plus&Go=Go

DivX decoder
http://www.divx.com/en/downloads

Quicktime codec resources
http://www.apple.com/quicktime/resources/components.html?os=Windows&ctype=696d6463&csubtype=48323634

Perian Codec for Quicktime
http://www.perian.org

AVI-Quicktime-Codecs.pdf
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Giving Domain Users Administrative Rights on Local Machine

Taken from: http://tinyapps.org/blog/windows/200910170715_give_domain_users_local_admin_rights.html

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Giving domain users administrative rights on local machine

On the local machine: Control Panel > Administrative Tools > Computer Management (be sure to run as an existing admin) > Local Users and Groups > Groups > Administrators > Add > Advanced > Find Now > double click the Active Directory user(s) you wish to grant local admin rights to, or simply add the “Domain Users” group so that any AD users who login at that machine will have local admin priviledges. Click OK three times.

Or skip all the clicking and simply issue the following command:

net localgroup administrators “domain_name\Domain Users” /add

This could be added to a startup script or performed from a remote machine with Sysinternals’ PsExec:

psexec.exe \\server -u administrator -p password net localgroup administrators “domain_name\Domain Users” /add

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Giving-Domain-Users-Administrative-Rights-on-Local-Machine.pdf
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Viewing and Exporting ExacqVision System Log Files

IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics<br><br>

To view and export ExacqVision system log files, complete the following steps in ExacqVision Client:

  1. Enter Configuration mode by clicking the gear icon from the upper toolbar.<br><br>
  2. Select your System name in the site navigation tree to open the System Information page.<br><br>
  3. Navigate to the System Log tab.<br><br>
  4. Select a Start date and time for the log search (as shown below).<br><br>
  5. Select an End date and time for the log search.<br><br>
  6. Select the System Log Level from the drop-down list to determine the type of log information you want to view.
    • Critical – displays only critical level log entries
    • Error – displays error and critical entries
    • Warning – displays warning, error, and critical entries
    • Verbose – displays all log levels listed above, plus informational only entries
    • Debug – displays all log levels listed above plus additional debugging information usually only needed for support purposes<br><br>
  7. Click Search. The results will be displayed in the fields to the right. These may be sorted by clicking on the corresponding column headers for review. <br><br>
  8. To save the search results for later review or to send to others, click Export.<br><br>
  9. Select a name and location and click Save to export the file.<br><br>

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Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier

If you are using exacqVision Client 9.2 or earlier and want to create a shortcut that allows your users to open the client to a predesignated camera view, event monitoring profile, or to specific monitors on a multi-monitor viewing station, you will need to create an XML file based on the client CLI documentation:

If you are using client version 9.4 or later, please refer to KB:53190

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Windows 7, 8.x, 10

1. Open the Windows Start menu and show All Programs. Find exacqVision Client.

2. Right-click on the client icon, expand ‘Send to’ and select ‘Desktop (create shortcut)’.

3. On the Desktop, find the new shortcut. Right-click it and select ‘Properties’.

4. Edit the ‘Target’ field to add an ‘-F’ option pointing to the XML file:

    “C:\Program Files\exacqVision\Client\edvrclient.exe” -F˂FilePath˃\˂FileName˃

    If you placed the XML file in a user’s directory that might look like:

    “C:\Program Files\exacqVision\Client\edvrclient.exe” -FC:\Users\admin\Monitor2.xml

5. Click ‘OK’ then double-click the shortcut to test it. 

6. You may rename the shortcut to identify a specific monitor or camera view.

7. If you are configuring shortcuts to open multiple clients on multiple monitors, repeat the steps above. 

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Ubuntu/Linux

1. Open a Terminal.

2. Type    cd /home/admin/Desktop     Press Enter.

3. Type    sudo touch Monitor1.desktop    Press Enter.

4. Type    sudo gedit Monitor1.desktop     Press Enter.

5. Use the text editor to fill out the contents to resemble the example below:

  In the example above, replace the file path after ‘-F’ with the absolute file path to your own XML file.

6. When you have completed the file, save it and close the window to return to the Terminal prompt. 

7. Type:    sudo chmod +x Monitor1.desktop     Press Enter.

8. Repeat these steps for each of your XML fles. 

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Opening-exacqVision-Client-on-Separate-Monitors-Using-Short-Cuts-with-Client-9.2-and-Earlier-1.pdf
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Default Windows User Accounts on Exacq Systems

When setting up a new Exacq system, the out-of-box experience will prompt you to create a default operating system account. This account will be given administrative privileges.

Additional user accounts may be created using the Kiosk scripts available on the Desktop. Kiosk user accounts have restricted privileges. The Kiosk account is blocked from all operating system functions and the user can only close the exacqVision Client and log out of the operating system account. This prevents the Kiosk user from shutting down the system, opening web browsers, or from starting and installing other applications while logged in as the Kiosk user. You are given the option to automatically log into the system with the Kiosk user account during creation of the account.

If you license exacqVision software and install it on your own computer, this script is not available, and you are responsible for configuring all operating system accounts and privileges.

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Panasonic NW502 JPEG versus H.264 Issue

If you connect to a Panasonic NW502 camera and the software displays JPEG while MPEG-4 is greyed out, you must enable H.264 video encoding. To do this, browse to the NW502 camera configurator and open the Image page. Then change the Video Encoding Format from MPEG-4 to H.264.

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Panasonic-NW502-JPEG-versus-H.264-Issue.pdf

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Supported exacqVision Client Languages

The following languages are supported in exacqVision Client as of November 11, 2009:

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NOTE: To view the client software in the target language, simply change the Windows language and then run the client software.

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Afrikaans
Arabic
Chinese
Danish
Dutch/Flemish
French
French Canadian
Greek
Hebrew
Hungarian
Japanese
Korean
Norwegian (Bokmål and Nynorsk)
Polish
Portuguese
Russian
Serbian
Slovak
Slovene
Spanish (Castilian)
Spanish (Venezuelan)
Spanish (Chilean)
Swedish

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Supported-exacqVision-Client-Languages.pdf