*** INTERNAL USE *** If you are unable to login to the ExacqVision software and need to reset the password, perform the following: WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out. Windows OS 1. Visit the following page and download the server version you need.https://www.exacq.com/reseller/legacy/?file=Legacy/index.html2. On a… Continue reading Exacq Client Username/Password Reset
Category: exacqVision Client
Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Description When using the Immervision dewarper on the Sony SNC-HM662 jagged edges will appear in the live view of the camera. Product Any ExacqVision NVR Steps to Reproduce Expected Results You are able to utilize DPTZ with no issues Actual Results Jagged edges appear around the camera’s view Solution The issue resides on the third… Continue reading Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Local security policy will cause client-side Kerberos failure
Description A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure
MAC OSX Clients Will Show a Cropped View of Cameras
Description When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.2. The image will… Continue reading MAC OSX Clients Will Show a Cropped View of Cameras
Setting static IP on C-Series machines
Title Setting static IP on C-Series machines. Description This document demonstrates how to set a static IP on a C-Series machine. Product ExacqVision C-Series. Solution Step by step guide on setting a static IP for C-Series machines.
Stretch cards not showing in exacqVision server/client but showing in OS
Description Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product Expected Results Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS
Setting a Static IP on an ExacqVision Server
Product ExacqVision Server Solution <br>
Create Illustra camera privacy zone
Description This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone
Address Found but Not an exacqVision Server
Description The exacqVision Client fails to connect to the exacqVision Server with the status message “Address found but not an ExacqVision Server. Reconnecting.” This is typically caused by either an incorrect system IP address or the exacqVision Server service is not running on the NVR. Products Steps to Reproduce Expected Results Actual Results Solution If… Continue reading Address Found but Not an exacqVision Server
LICENSE: Ignore update – unrecognized MAC address.
LICENSE: Ignore update – unrecognized MAC address. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830