Overview The Remote Connection feature in the exacqVision Desktop Client enables users to securely access their exacqVision systems from anywhere without the need for: Remote Connection leverages Microsoft Azure cloud‑based infrastructure to establish a secure, outbound-only connection between the exacqVision server and the Desktop Client. This significantly simplifies remote access, especially for customers with limited… Continue reading Remote Connectivity for Desktop Client – What to Expect
Category: exacqVision Client
Axis Q1800-LE-3 Adds an Additional Stream in the Client
Description If this camera is added to the client, it will add a secondary stream in the list on the left in the client under Camera Recording. (see below)When connected, in add IP cameras the license only shows one license being used.However, the camera will show the stream twice in tree under camera recording.1. The… Continue reading Axis Q1800-LE-3 Adds an Additional Stream in the Client
Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying
Warning: Level 2 Document – Please do not distribute. Description Updated mobile application to 26.0.3 and lost the PTZ wheel in the app on the focus page.PTZ controls are not showing up in his IOS appConfirmed that they are not showing up the android app. Product MOBILE APP- 26.0.3 Steps to Reproduce Added PTZ… Continue reading Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying
Direct Search on Local Client Returns No Results
Description When Direct Search is enabled on the local exacqVision client, users may experience issues where searches return no results and recorded video does not play back. This issue only affects the local client and does not impact remote clients connected to the same server. Product exacqVision Client (Locally on the server unit) Steps to… Continue reading Direct Search on Local Client Returns No Results
Why the ExacqVision Client Displays a GPU Decoding Prompt at First Launch
Overview When launching the ExacqVision Client for the first time on a workstation, users may see a prompt asking whether they would like to calibrate system performance and enable GPU decoding.The message appears as: Enable GPU Decoding GPU decoding has not been enabled. Would you like to calibrate your system’s performance and enable it?Yes /… Continue reading Why the ExacqVision Client Displays a GPU Decoding Prompt at First Launch
Choosing ExacqVision Client Software on macOS (ARM64 vs Intel x64)
Description This article explains which exacqVision Client build to install on macOS and why—use the ARM64 (Apple silicon) client on M‑series Macs (M1–M5) for native performance, and the Intel x64 client on older Intel‑based Macs. Product ExacqVision Client MacOS Apple Solution Install the ARM64 (Apple silicon) build on Macs with M‑series chips (M1–M5). Install the… Continue reading Choosing ExacqVision Client Software on macOS (ARM64 vs Intel x64)
ExacqVision Client May Unmanage Unintended NVRs Prior to Version 26.0.1.0
Product: ExacqVision Client (versions prior to 26.0.1.0)ExacqVision Enterprise Manager Description In ExacqVision Client versions earlier than 26.0.1.0, selecting Unmanage Systems from the Enterprise > Security menu may cause the Client to unmanage additional NVR systems that the user did not explicitly select.The Enterprise > Security page is intended to allow administrators to choose specific NVR… Continue reading ExacqVision Client May Unmanage Unintended NVRs Prior to Version 26.0.1.0
Samsung PNM-C34404RQPZ Use Hanwha Vision Plugin for connecting
Introduction We have seen issues with The Quality Control slider being greyed out under the camera settings when using ONVIF plugin. The Samsung PNM-C34404PQPZ Camera Device type should be using the Hanwha Vision Plugin. If these are using Onvif currently you can convert them to Hanwah Vision Plugin under the Add IP Camera section. Select… Continue reading Samsung PNM-C34404RQPZ Use Hanwha Vision Plugin for connecting
Streaming Slowness / FPS Misconfigured on ExacqVision
Introduction Streaming slowness is one of the most common videos quality issues reported by customers using ExacqVision. Support cases show a consistent pattern: This KB provides a workflow and links to KBs that can assist with finding the issue and resolving this. Common Symptoms Typically reported: Example: FPS was set to 1 FPS, causing severe… Continue reading Streaming Slowness / FPS Misconfigured on ExacqVision
Exacq 26.0 Remote Connections Unreliable or fail to connect
Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified the root cause and is actively working on a… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect