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Remote Connections node not visible in ExacqVision Client

Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments.

NOTE: This is typically an Operating System or Domain permissions issue.

Products 

  • ExacqVision Server Version 24.09.4.0 and up.
  • ExacqVision Client Version 24.09.3.0 and up.

Steps to Reproduce 

In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder.

Expected Results 

When signed in as an administrator to the ExacqVision Client software, the “Remote Connections” tab is visible in the navigation tree.

Actual Results 

The “Remote Connections” node does not populate in the navigation tree as expected, even when signed into the ExacqVision Client as an administrator.

Solution

Windows:
Right-Click the icon and select the option to “Run as Administrator” or, if the option exists, “Run as Elevated”.

Linux:
Invoke the ExacqVision client with sudo commands or as the root user.

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Knowledge Support Support exacqVision Client exacqVision Server

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description 

Cameras are not able to switch to Serial IP under Mechanical tab.
Looking at the Onvif plugin the PTZ for the camera was set to “0”
We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to OFF.

The camera icon in the camera list would also show up as a bullet icon at first.
After editing the onvif xml the icon would switch over to a PTZ icon and the Serial option for IP would save properly and allow PTZ to function.


Product 

  • Microsoft Windows Server 2019 Standard 64-bit 10.0.17763
  • TESTED ExacqServer Version: 23.03, 23.09, 24.03, possible 24.06 and 24.09 official releases.
    Camera Firmware FW CIPC-B2501.1.77.C007180.NB.230628

Steps to Reproduce 

Add camera to Server
Navigate to camera settings page and click on the Mechanical PTZ tab.
Change Serial from off to IP.
The setting will revert back to OFF.

Expected Results 

PTZ should be available to these cameras.

Actual Results 

You can not configure them with out the workaround below.

Solution

The only way to get PTZ to work after updating to 24.03 was to edit the onvif xml

After the update to 24.03 Server the default setting in the ONVIF xml was set to
<PTZ Supported=”2″ Enabled=”0″>
To fix please do the following.

  1. Stop exacqServer service and edit the Onvif.xml.
    Make sure to open Notepad++ or Notepad as a ADMIN first and then navigate to the following location:
    C:\Program Files\exacqVision\Server
    Select the File onvifnvcpi.xml
    By holding Control button and hitting the F key, you can search for the IP address of the camera in question.

    Look for the following in the XML for each camera on the system:

    <PTZ Supported=”2″ Enabled=”0″>

    CHANGE IT TO:

    <PTZ Supported=”2″ Enabled=”1″>
    SAVE THE FILE in your TEXT EDITOR
    Start the ExacqServer service.
    PTZ option should now be set to IP for the Mechanical PTZ option in the camera setting page. It might be needed to select IP in the drop down menu again, but from testing we did that was not the case.

    NOTE: This might be affected still on version 24.06 and 24.09 official releases as well.

    AES-922
    This is still being investigated by engineering. but is a work around to allow the PTZ to function as it should.

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Motion Event PTZ Presets with the Axis M5000-G in exacqVision

Overview

The Axis M5000-G PTZ camera is a multi-sensor camera containing three stationary wide-angle lenses around the circumference of the camera body and one center-mounted PTZ lens. This guide is intended to help users automate the positioning of the PTZ lens upon events, such as motion detection.

Requirements

  • Axis M5000-G PTZ camera, with firmware 11.10.61 or higher
  • exacqVision Server 24.09 or higher

NOTE: While this article is written specifically with the M5000-G PTZ in mind, the setup of Event Linking to reposition PTZ cameras based on the motion detection from other sensors, and even other cameras, can be used with any capable devices.<br><br>

Camera Configuration

  1. Log into the camera’s web browser interface.<br><br>
  2. Configure the initial user credentials as required, if you have not already done so.<br><br>
  3. Open the PTZ menu. You may configure the PTZ presets within the camera on the Preset Positions screen, or choose to configure presets within exacqVision at a later stage.
    <br><br>
  4. If desired, configure the range of motion for the PTZ turret on the Limits screen within the camera. These settings cannot be configured within exacqVision. See the device’s help file or manual for details on setting PTZ limits.
    <br><br>
  5. The Motion tab within the PTZ settings configures the behavior of the camera during motor movement of the PTZ turret. Motion detection may be configured within the Video Motion Detection application under the Apps menu.
    <br><br>

Connecting the Camera to exacqVision

Use the AXIS VAPIX option from the Device Type menu when adding the Axis M5000-G PTZ camera.

Refer to the exacqVision Client User Manual or watch one of our videos on how to Add IP Cameras for the steps to connect the camera to your exacqVision Server.<br><br>

Motion Detection

If you chose not to configure motion detection zones within the camera, do this now for use in the next steps.

  1. Expand the left-hand navigation tree under Camera Recording.<br><br>
  2. Select the sensor to be configured. When adding the M5000-G PTZ camera to exacqVision, each sensor appears individually on the navigation tree as a separate camera.<br><br>
  3. On the Camera Settings page for the selected sensor, use the Display tab to change the Name. You may find it helpful to identify each sensor and which one is the PTZ. This will be useful in later steps.
    <br><br>
  4. Use the settings on the Motion tab to define the motion detection regions within the sensor’s field of vision. You may need to adjust the sensitivity, percentage, and time to trigger settings to best suit your installation environment.
    <br><br>

PTZ Presets

When adding the M5000-G PTZ camera to exacqVision, each sensor appears individually on the navigation tree as a separate camera with the PTZ turret as the first one. A preset is a saved position and field of view that can be used to quickly point the PTZ lens to a specific region of interest such as a display or locked cabinet.

  1. Expand the left-hand navigation tree under Camera Recording.<br><br>
  2. Select the PTZ sensor.
    <br><br>
    NOTE: Due to this camera reporting to exacqVision that it is a PTZ camera all sensors will display a Mechanical PTZ tab, but there are no motors associated with the non-PTZ sensors.<br><br>
  3. On the Camera Settings page for the PTZ sensor, select the Mechanical PTZ tab, then choose the Presets tab beneath it.
    <br><br>
  4. If you configured PTZ Presets within the camera they will be shown in the Presets panel.<br><br>
  5. Create new Presets by using the Pan/Tilt and Zoom controls to position the camera’s field of view as you’d like, then press the New button to Name your preset before selecting the Apply button to save your changes. Presets may also be removed by selecting them from the list and pressing the Delete button. <br><br>
  6. In the example below, we have created a preset to display a file cabinet after creating a motion detection region for this area on Sensor 3. This may just as easily be focused on a specific entry way, display case, or any other object of interest.
    <br><br>

Using Event Linking to Move the PTZ on Motion Events

PTZ presets may be activated manually by those monitoring exacqVision, but can become more powerful tools when automated. In the next steps you will configure exacqVision to direct the PTZ turret of the M5000-G camera to preset locations when motion is detected by the stationary lenses. You may even choose to activate a preset when motion is detected by other cameras nearby.

  1. From the left-hand navigation tree in the exacqVision Client, select Event Linking.<br><br>
  2. Begin by pressing the New button near the bottom of the window.<br><br>
  3. From the Event Type panel on the left, select Video Motion.<br><br>
  4. Use the Event Source panel to locate and select the first of your stationary camera sensors.<br><br>
  5. From the Action Type panel in the center-right of the window, select PTZ Preset.<br><br>
  6. Using the Action Target panel, select the name of a preset configured for a region within the sensor’s field of view.<br><br>
  7. Press Apply to save your changes.<br><br>
  8. You’ve now configured the system so that when motion is detected by the first sensor it will reposition the PTZ turret to examine an area within that sensor’s field of view with greater detail.
    <br><br>
  9. Press the New button again to repeat Steps 3-6 for each sensor and preset combination.
    <br><br>
  10. The following images show the Live view of all four sensors from the camera in Live viewing mode. The stream from the PTZ turret sensor is shown in the upper-left corner and moves to the file cabinet when motion is detected.
    <br><br>
    <br><br>

If you have a secondary camera nearby configured for motion detection or AI driven Object Classification, you may also select these using the Event Types (Video Motion or Analytics), then select the other camera from the Event Source window. Event Linking may combine other event types as well to take a PTZ Preset action, such as Serial Profiles to position a PTZ lens towards a cash register during sales transactions, or Input Triggers to position the lens towards a door when opened. See our Event Linking Video for more information, or refer to the Related Articles section below.

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Related Articles

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exacqVision – Remote Connections

exacqVision 24.09 introduces the Remote Connections feature. This video for system administrators discusses the benefits of using Remote Connections as well as creating access codes for mobile users. This feature can be used with exacqVision Mobile 24.09 and above.<br><br>

Chapters:<br>
00:00 Intro<br>
00:33 Features of Remote Connections<br>
00:48 Network architecture<br>
01:54 Enable Remote Connectivity in the Client<br>
02:17 Mobile Optimized Streaming<br>
03:15 Creating access codes<br>

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Performance issue when analytics enabled on Exacq

Description 

issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time.

Product

ExacqVision Server versions 23.09 & 24.03 & 24.06

Steps to Reproduce 

1) install 23.09.9.0 exacqvision server software
2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.008
3) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection
4) verify maximum days to keep events is configured for 30 days
5) verify maximum days to keep bounding box metadata is configured for 1 day
6) Allow the system to run over a period of time and observe D

Expected Results 

ExacqVision server and software should continue to run normally as expected.

Actual Results 

ExacqVision server and software will continue to consume resources until the system needs to reboot, while displaying acquiring video status on camera live panels and filling up OS drive with eventpi.db file.

Solution

Update ExacqVision server and Client to 24.09