This document will outline the mapping of the USB I/O module for the output alams in exacq
Exacq Server
Exacq Integrations
Output 1 – Relay ( 1 on image )
Output 2 – Output 1 ( 2 on image )
Output 3 – Output 2 ( 3 on image )
Output 4 – Output 3 ( 4 on image )
Output 5 – Output 4 ( 5 on image )
Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source.
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None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008
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Analytic events, including those caused by motion detection, are received by ExacqVision.
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ExacqVision stops reporting analytic alerts, including motion, from all but the first sensor.
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Update the camera firmware to Illustra.SS017.06.05.00.0008 or later.
Firmware downloads can be located at IllustraCameras.com
If the configuration is incorrect due to the previous firmware, perform either of the following:
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DSX is a powerful access control system monitoring application. This integration solely supports PTZ, Live View and Recorded View video and utilizes evAPI.
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Before configuring WinDSX for use with the exacqVision System, complete the following steps:
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NOTE: If socket errors appear when you try to view live or recorded video, ensure that the dongle is correctly plugged in and the DSXKey service is running on the WinDSX server.
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Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files.
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The following is a reference for the meaning of several indicators that may appear on the Illustra Body Worn Camera screen during use.
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Upgrading the Illustra Body Worn Camera Kiosk software versions 1.x to Kiosk versions 2.0 and above is NOT supported.
Kiosk 2.0 represents a completely re-written application which will not update previous 1.x installations.
Users who wish to upgrade to Kiosk 2.0 and above will need to remove the 1.x application and perform a fresh Kiosk install with 2.0 or higher.
See also: Illustra Body Worn Camera Kiosk 2.x Integration Guide
NOTE: A fresh installation of the Kiosk software will require rebuilding the Kiosk user accounts.
NOTE: When reconnecting to ExacqVision NVRs previously added users will no longer be associated with the previous user data as the underlying GUIDs will have changed.
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This document will guide you through installation, configuration, and functionality of the Illustra Body Worn
Camera system and how to view this video, both live and recorded, from the ExacqVision Server.
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NOTE: Microsoft .NET 4.8 or higher is needed and will be included if not already found during installation.
For best performance, we recommend installing the Kiosk software on hardware that meets or exceeds that of an Exacq C-Series workstation. For third-party workstations, not built by Exacq, adhere to the following specifications:
If using a C-Series workstation, built by Exacq, please use the Windows OS image release version 22.02.07 or above.
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<br><br>NOTE: Successful Kiosk installation will include four new running Windows Services.
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The Bodycam Kiosk is where camera checkouts are managed and recorded video will be uploaded. These recordings can be searched from a connected ExacqVision server.
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Camera profiles allow you to define common configurations to be easily applied to multiple cameras.
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Enabling WiFi within a Camera Profile permits the device to use WiFi capabilities. To configure the network authentication, select the Network Profiles tab at the top of the Profiles page.
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Bodycam Kiosk requires licensing for live video and audio streaming.
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Illustra Body Worn Cameras may be connected to the Kiosk workstation in one of two ways:
IMPORTANT: It is strongly recommended to connect cameras and Docking Stations to the blue USB 3.0 ports on the Kiosk workstation. Failing to do so will result in much slower data transfer times.
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The process of updating the firmware running on the cameras can be performed through the Kiosk dashboard by a Kiosk Administrator.
The camera firmware files may be found in the Kiosk install package. Open the contents of the extracted .ZIP file and locate the .APK file within the ‘bin’ folder.
NOTE: A firmware update will affect all connected cameras.
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Kiosk Admins will see a Tiled View by default. Each camera is displayed as a tile, showing the camera name and status information.
The camera tiles are separated into three sections:
Clicking on the gear icon allows a user to manually change the profile assigned to the camera. If changing the profile assigned to a camera, this must be done prior to check-out. It is not recommended to change the camera password in the camera settings as this is tied to Mobile Video Manager and will prevent live streaming without manual intervention to match this password within the MVM software.
An administrator also has the option of using the Forget Camera button in the camera settings to permanently remove a camera from the Kiosk, as in the case of a lost or damaged camera that will not be reconnected.
A Kiosk Admin may also choose to view cameras in a List View using the View type buttons in the upper right-hand corner of the page.
Adding a new camera to the Kiosk is as simple as plugging in the USB cable or seating the camera in the Docking Station.
When connecting a camera to charge or transfer data, it may take a moment to be recognized and its status to be updated in the Kiosk.
NOTE: A camera must reach the configured battery charge threshold before it becomes Available.
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ExacqVision integration copies the downloaded video/audio from the Kiosk workstation to the ExacqVision Server making the video easy to store and search alone, or alongside your connected IP security cameras.
Body Worn Camera users will appear on the camera tree to the left alongside any infrastructure IP or analog cameras.
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IMPORTANT: When checking out a camera, wait until the light on the camera begins flashing before disconnecting from the USB cable or Docking Station. This light not only indicates the assigned camera, but tells the user it is ready to be disconnected. Disconnecting prior to this will leave the camera in a disconnected, unassigned state.
When logged in as an administrator:
If the deployment is not attended by a Kiosk Admin, the Kiosk provides a self check-out experience. A registered Kiosk user will:
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Reconnect the camera to the USB cable or Docking Station. The Kiosk will automatically begin transferring recorded data. The camera will become Available again once charged and all data has been transferred.
NOTE: A camera must have at least 90% battery charge before it becomes Available.
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Cameras with WiFi enabled will automatically connect when in range of access points correlating with the SSID and credentials entered in the Network Profile. Cameras that are connected and ready to live stream will display a green arrow in the camera tree of the ExacqVision Client’s Live viewing page.
To view the live stream, add the camera to a panel just as you would a fixed IP or analog camera, by dragging it onto a camera panel or double-clicking it.
When viewing live streaming video or listening to live streaming audio the data is automatically recorded on the NVR. You may stop the live stream by positioning your cursor over the center of the panel and pressing the Stop icon that appears. This will also cease recording on the NVR, but will not stop local recording on the camera if the wearer has enabled recording.
Streams which have been disconnected may be restarted by pressing the Play icon when the ‘Live Stream Available’ message appears.
If attempting to display a live stream when the camera wearer has enabled Privacy Mode, the following image will appear until Privacy mode has been disabled.
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Performing forensic search and playback of video and audio is similar to that of fixed cameras. However, you will note that each camera wearer’s name appears twice in the Camera List pane.
Video and Audio recorded locally on the device while being worn is downloaded from the device to the Kiosk when docked. This data is then transferred to the NVR. Locally recorded video and audio data is searched using option labeled ‘– Recorded‘.
Video and Audio that have been live streamed to ExacqVision Client users is recorded directly to the NVR. This is a separate stream and is searched using the option without the ‘– Recorded‘ label.
Live stream recordings, camera-side recordings, and fixed infrastructure camera recordings may all be displayed side-by-side within the Search screen of the ExacqVision Client, and/or exported.
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Cameras with location data enabled, with a clear view of the sky for GPS positioning, record GPS data as an analytic. Select the geolocation box beneath the camera wearer name from the camera tree, as pictured.
Enter your search date/time range, then press the Search button as you would any permanently positioned IP camera. GPS data is recorded in intervals when the device is moving. This is indicated by the red lines on the geolocation row in the timeline.
Clicking the Show/Hide Keywords and Serial Data icon below the Quick Export button will toggle the Keywords and Serial Data panel to view the geolocation data similar to analytics from infrastructure IP cameras.
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The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models.
To perform camera firmware updates, we recommend the following steps.
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When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect.
While there exists many utilities to accomplish this task (telnet, putty, nmap, etc…), often these utilities aren’t previously isntalled and can’t be accessed when troubleshooting.
This utility will attempt to make a TCP connection to a specified IP Address or hostname over a specified port and return either success or failure.
If you are unable to transfer the file, the contents can be copy and pasted into a file manually and run from command line.
::PortCheck.bat
::This utility will check the network path to the specified IP address/Hostname.
::It will accept the first argument as the IP Address/Hostname, and the second argument as the port.
::Author - Isaac Penrod
@echo off
set $IP=%1
set $PORT=%2
IF "%~1" == "" set /p $IP="Enter the IP Address or Hostname: "
IF "%~2" == "" set /p $PORT="What TCP Port: "
set $COMMAND="^(New-Object System.Net.Sockets.TcpClient^).ConnectAsync^('%$IP%', '%$PORT%'^).Wait^(800^)"
echo.
echo Checking connectivity to %$IP%:%$PORT%
echo If the network path is open and something is listening at that location, the result will be "True"
echo.
powershell -command " %$COMMAND% "
echo.
pause
If you are unable to transfer the file, the contents can be copy and pasted into a file manually and run from terminal.
You will also need to make the file executable with – chmod +x portcheck.sh
#!/bin/bash
#This utility will check the network path to the specified IP address/Hostname.
#It will accept the first argument as the IP Address/Hostname, and the second argument as the port.
#Author Isaac Penrod
IP=$1
PORT=$2
if test -z "$IP"
then
read -p "Enter the IP Address or Hostname: " IP
fi
if test -z "$PORT"
then
read -p "What TCP Port: " PORT
fi
echo
echo Checking connectivity to $IP:$PORT
echo If the network path is open and something is listening at that location, the result will be "success"
echo
timeout 2 bash -c 'if > /dev/tcp/'$IP'/'$PORT'; then echo success; fi'
if [ $? != "0" ]; then
echo failure
fi
echo
This utility will also accept command line arguments.
$1 – IP Address/Hostname
$2 – Port
Entrapass integration does not connect to exacqVision.
Integration adds successfully and shows connected.
Integration shows not connected could not connect contact integration.
Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software