Description Illustra Flex4 Indoor PTZ with bubble showing distorated images on zoom. Product Illustra Flex 4 PTZ all firmware Steps to Reproduce Turn off the Tilt Limit in the camera PTZ settings Expected Results Camera zoom shows in focus and sharp Actual Results Camera zoom is slightly disorted and out of focus Solution This is… Continue reading Illustra Flex4 Indoor PTZ with bubble
Category: exacqVision Integrations
Illustra Flex 4 Firmware for Tyco/Magos Radar Integration
The following firmware should be used when integrating the Illustra Flex 4 with Tyco/Magos Radar: https://support.exacq.com/#/file-manager/file/e2bf4e2c-d977-41a3-8555-10a00f9b2bc8/illustra-ss018-05-09-01-0033-tar-gz
Using the Axis I8116-E Network Video Intercom with ExacqVision
This article applies to the Axis I8116-E Network Video Intercom using firmware 11.8.66. ExacqVision does not currently support SIP calling functions. However, this device can be integrated for interactive operation with ExacqVision as detailed here. In the example that follows we will step through an example scenario wherein pressing the door station call button brings… Continue reading Using the Axis I8116-E Network Video Intercom with ExacqVision
Exacq I/O USB module Output Mapping in Exacq
Description This document will outline the mapping of the USB I/O module for the output alams in exacq Product Exacq Server Exacq Integrations Output 1 – Relay ( 1 on image )Output 2 – Output 1 ( 2 on image )Output 3 – Output 2 ( 3 on image )Output 4 – Output 3 (… Continue reading Exacq I/O USB module Output Mapping in Exacq
Failure to Receive Events from Illustra Pro Gen4 Multisensor
Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor
exacqVision DSX Integration Guide
Overview DSX is a powerful access control system monitoring application. This integration solely supports PTZ, Live View and Recorded View video and utilizes evAPI. <br> Requirements <br> Installation Before configuring WinDSX for use with the exacqVision System, complete the following steps: <br> Configuration <br> <br> <br> <br> <br> NOTE: If socket errors appear when you… Continue reading exacqVision DSX Integration Guide
Updating Camera Firmware When Using ExacqVision Edge
The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models. To perform camera firmware updates, we recommend the following steps. <br>
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software
2023-09 September Quarterly Release Training
<br><br> ExacqVision Server Bug Fix – Fixed issue causing server crash due to missing microSD card in Illustra multisensor cameras.If camera has no microSD for one sensor, but does for another, network loss recording action caused a crash. (AESW-7549) Bug Fix – Prevent offload from Illustra BWC from hanging Bug Fix – If camera does… Continue reading 2023-09 September Quarterly Release Training