Categories
Plugin Exclude from Global Search Log Level Error exacqVision Server Categories Logs Illustra3PI

Camera did not send valid quality for codec H264

Camera did not send valid quality for codec H264

Description

exacqVision Client connection status for camera shows “unable to create video stream” status.

Notes

Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.



Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs Illustra3PI

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.

Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.

Description

7 means failed to connect to host or proxy Can’t connect via HTTPS

Notes

Has to change the connection type to HTTP instead of HTTPS

Categories
Exclude from Global Search Knowledge Support Verbose Log Level Support exacqVision Server Categories Products Logs Illustra3PI

%1: Valid WDR level is %2

%1: Valid WDR level is %2

Description

%1 = IP address of Camera %BR% %2 = WDR setting – normally 1-10

Notes

This indicates what Wide Dynamic Range a camera is capable, or what level the plugin is set the camera to.