Description
Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine.
Product
- Client Version: “22.03.1.0”
- Server Version: “23.06.1.0”
- Arecont Camera 12276DN on fw 65200
Steps to Reproduce
Connect to the camera and let it record.
The video stream is timing out and the stream is reconnecting. CGI access to the camera is fine.
Expected Results
Motion / Free run should not attempt to reconnect.
Actual Results
There are constant gaps in recording when searching.
Solution
Roll back the FW to version 65129 on the camera.
Per Arecont-
According to our internal documentation, the only change from 65192 to 65200 was to properly provide a handshake response for digest authentication.
AES-662
Waiting on PM to decide how to appropriately resolve this.
According to one customer they rolled back the FW on the camera and all the behavior seen prior resolved.
OPTIONS:
- Arecont write fw to support onvif —> impossible, never happen.
- Schedule a task to bring native plugin into spec with rest of plugins as a final step for legacy support as they themselves are moving to all onvif.
Big lift. Proper thing to do. - Try a hack in the plugin to allow increasing the buffer size with an override. –> small lift (< 1 week) with understanding this may unnecessarily increase memory usage on a system with a lot of arecont native. An override to make this a per camera impact.
4)Give them some gratis licenses –> problematic, no way to specify what licenses are used for and they lose all motion recording functionality.