Description Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected. Product Steps to Reproduce Update… Continue reading Samsung / Hanwha Multi-Sensor Video Loss after updating to Exacq 24.12.5.0
Category: Logs
ACTi A86 Connection Status Device Not Responding
Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding
Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Description Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Samsung PNM-C34404RQPZ Connection Issues
Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce In the Client go to Add IP Cameras under the configuration. Add the first… Continue reading Samsung PNM-C34404RQPZ Connection Issues
H265 Motion Detection Fails on Panasonic WV-S8531N
Description The Panasonic WV-S8531N fails to detect motion when using H265 option. Product ExacqVision Server Steps to Reproduce Expected Results Motion is detected and video records. Actual Results Motion is not detected and video is not recorded. Solution Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09. AES-146 <br>
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Camera did not send valid quality for codec H264
Camera did not send valid quality for codec H264 Description exacqVision Client connection status for camera shows “unable to create video stream” status. Notes Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.
Failed to load plugin analyticpi.so: load code -1
Failed to load plugin analyticpi.so: load code -1 Description This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR% Refer to article: analyticpi plugin fails to load
Failed to load plugin analyticpi.dll: load code -1
Failed to load plugin analyticpi.dll: load code -1 Description This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR% Refer to article: analyticpi plugin fails to load
FFNI on stream %1 – %2
FFNI on stream %1 – %2 Description FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine… Continue reading FFNI on stream %1 – %2