Description If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product Steps to Reproduce Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results Actual Results It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
Category: Illustra
Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart
Description Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit. To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page. Products ExacqVision ServerIllustra cameras Steps to… Continue reading Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart
Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Illustra Motion stops reporting from within the Exacq Software. This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03 There is a combination of updates that need to be performed. First, upgrade the Exacq Server Software to 22.03.4 or higher Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the… Continue reading Illustra Pro Gen3 Motion Stops Reporting in Exacq Software
Low Light Motion Setup
Problem In lower light conditions motion may be triggered constantly or not at all. This can be seen in the camera webpage as well where the last motion alarm is a start alarm followed by no stop. Solution To reduce the false triggers the following can be done. Reduce the sensitivity of the motion area.Draw… Continue reading Low Light Motion Setup
New override for Dahua based OEM IP Cameras for UTC Timezone.
Issue: Adding a camera, disabling or re-enabling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s timezone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu Time”). This is preferred for… Continue reading New override for Dahua based OEM IP Cameras for UTC Timezone.
My Illustra Camera Isn’t Recording Motion
Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP. Resolution Select one of the following options: <br>
Illustra Flex 16MP Multisensor camera stutters in Live mode
Issue Video from the Illustra Flex 16MP Multisensor camera “stutters” in Live mode. This “stuttering” presents as live video movement with periodic frame freezes followed by a quick catch-up to live video. Play back of recorded video from the same streams presents no problems or “stuttering”. This is due to a burst-like nature of streaming… Continue reading Illustra Flex 16MP Multisensor camera stutters in Live mode
Camera-to-Recorder HTTPS Connections
exacqVision supports connecting to many cameras using HTTPS. Depending on the camera firmware capabilities and the device type plugin used in exacqVision the level of encryption provided may vary. Using the IP Camera Integration Database, you may choose to filter the displayed results by devices which support SSL (HTTPS). <br> Connecting with HTTPS When adding… Continue reading Camera-to-Recorder HTTPS Connections