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Video Library Configuration Illustra Youtube Video Library Categories

Illustra Tools Mobile App

Using the Illustra Tools Mobile App to discover, connect to, and configure cameras
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User Guides Knowledge Support Documentation Support Illustra Categories Products exacqVision Integrations

Enhanced vs Standard Security on Illustra cameras

After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode.

SecurityMode.png

Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing the creation of a non-default username, and requiring HTTPS. Regardless of the selection chosen on initial setup, individual settings can always be changed later by navigating to Security Status, under the Security menu.

Selecting ‘Enhanced’ Security performs the following:

  • Requires authentication to the RTSP video stream
  • Changes Authentication from Basic to Digest
  • Disables HTTP, requiring HTTPS connections for the camera GUI and Video
  • Disables uPnP, which hides the device from device discovery.
Security settings, as automatically selected by Enhanced Mode. Individual settings may still be changed manually.

Changing any of the security settings only requires you to click the Edit link beside the listed option. Some settings offer the ability to change port numbers and some offer additional setting fields to configure. 

Notice that Onvif Discovery may be individually disabled on this page as well. Clicking the Edit link for Onvif Discovery redirects to the Remote Access options page. This permits you to disable Onvif Discovery, or require Onvif User Authentication. 

The Users configuration page permits additional user accounts to be created, in which a user role is assigned. Enabling Onvif User Authentication directs the camera to only accept commands from authenticated users. 

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Knowledge Support Video Library Configuration Support Illustra Youtube Video Library Categories Products exacqVision Integrations

Illustra Body Worn Camera Setup (Legacy) – Support Training

IMPORTANT: This video was made for BWC Kiosk Software version 1.x and was deprecated upon release of version 2.x

This video is for internal support training and includes Troubleshooting information towards the end, beginning at the 15:00 mark.

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Knowledge Support Support Illustra exacqVision Client exacqVision Server Categories Products

Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Preparing Illustra cameras for Network Loss Recording with exacqVision server.

Configuration steps for Network Loss Recording recording:

  • Go to the camera’s web page. Under “Event Actions”, check the “Record” option for at least one of the fault action Names.
  • Under Analytics, Client the “Action” dropdown and select the Name you just enabled above.
  • Ensure a Micro SD card is installed to the camera, then go to the Edge recording section. Format the SD card with vfat from the “SD Card Management” tab.
    NOTE: Don’t check the “Encrypt entire contents of the SDcard”
  • In “Record Settings”, Check the box for “Enable Event Record” and select the “Record Source” that exacqVision is currently recording. Set the Pre and Post to 10 seconds.
  • Under “Offline Record Settings”, set the NVR IP address to which the camera is connected, then set the pre and post-seconds.
  • Disconnect and re-connect to the camera in in exacqVision on the “Add IP Cameras” page
  • To confirm that the camera is now storing recordings for exacqVision to request, (back in the camera’s web GUI) go to the Event Download tab. Confirm that there is a new file with the appropriate time stamps..

Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection.

Note:Network loss recording will not be triggered on a Server restart only motion can be triggered for this event.

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Video Library Configuration Cloudvue Cloudvue Cameras Illustra Youtube Video Library Categories Products

Configuring Illustra Cameras to Cloudvue Mode

Follow steps involved in converting an Illustra IP camera to Cloudvue Mode.
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Knowledge Support Configuration Cloudvue Cloudvue Cameras Support Illustra Categories Products

Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode

*** INTERNAL USE ***

On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints.

When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has an internet connection since one is required to communicate with Cloudvue. It does this by pinging Google.com. ICMP is blocked on the Engineering network and so the pings fail, and the camera cannot be placed in Cloudvue mode.

Workaround

  1. Place the camera on the Corporate network. You will probably need to use a network scanner, or the camera finder in Exacq on the Corporate network to find it’s IP address.
  2. Once the IP has been found, log into the camera and go to the Cloudvue tab. Enter the details for the Cloudvue account. The camera will enter Cloudvue Mode and require a reboot.
  3. Now move the camera back to the engineering network, which will allow it to stream to Cloudvue.
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Video Library Configuration Illustra Youtube Video Library Categories

How to Update Illustra Firmware

Steps to update the firmware on your Illustra IP cameras.
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Knowledge Support Support Illustra exacqVision Server

Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled

Description 

If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD).

Product 

  • exacqVision Client 22.09.3.0
  • exacqVision Server Version 22.06.5.0 to 22.09.4.0

Steps to Reproduce 

Enter steps to reproduce the issue bulleted or numbered list recommended

  • Ensured Analytics were set up on camera and enabled the cameras in the client.
  • Add the 4 streams to the client.

Expected Results 

Actual Results 

It will blue-screen the system.

Solution

  1. You can leave analytics off if needed which will not cause any issues with the server.
  2. There are new builds you can update to.

https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x64.deb
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x64.exe
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x86.deb
https://crm.exacq.com/release/Vision%20Server/22.09.x/22.09.x/exacqVisionServer_22.09.125.0_x86.exe

This build does work and will work just fine with analytics of cameras. Should be resolved in future release Dec 2022 or March 2023 release.

Hidden Ticket:
AESW-3366
AES-196

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Knowledge Support Support Illustra exacqVision Server Categories exacqVision Integrations

Illustra Cameras Show Video Loss after Server Reboot or exacqVision Server Service Restart

Description

Intermittently, Illustra cameras will show as “VIDEO LOSS” in the video panes after restarting the ExacqVision server service or rebooting the Exacq unit.  To restore normal operation, these Illustra cameras must have their “Enable” select box unchecked and then checked again in the “Add IP Cameras” configuration page.

Products

  • ExacqVision Server
  • Illustra cameras

Steps to Reproduce

The failure mode was intermittent and may require multiple restarts of the ExacqVision Server or just the Exacq server service in order to manifest on server software versions between (but not including) 21.12 and 22.09.

Expected Results

The expectation is that the Illustra camera video streams would be available for display on the ExacqVision clients.

 Actual Results

Occasionally, the Illustra camera video streams display as “VIDEO LOSS” panes on the ExacqVision clients.

 Solution

Downgrade to exacqVision Server version 21.12 or once available upgrade to exacqVision Server version 22.09 or higher.

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Knowledge Support Support Illustra exacqVision Server Categories Products

Illustra Pro Gen3 Motion Stops Reporting in Exacq Software

Illustra Motion stops reporting from within the Exacq Software.

This has been seen on the Illustra IPS03-D12-OI03 and IPS05-D12-OI03

There is a combination of updates that need to be performed.

First, upgrade the Exacq Server Software to 22.03.4 or higher

Second, download Illustra Firmware version Illustra.Pro3.02.09.00.0003 and upload it to the individual cameras demonstrating the issue.

After it has been successfully uploaded to the camera and the device has rebooted. Disable/Re-enable the camera under Add IP Cameras and verify the camera is displaying video.

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