Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client
Category: Support
Attachment from Email Notifications do not Play Back
Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Users should be able to play back the native attached file. Actual Results The attachment will open, but only shows an empty out… Continue reading Attachment from Email Notifications do not Play Back
TDVR8016E Output stops showing Video
Description Server connected to a monitor via output form the Capture Card stops showing video on the monitor when updating to 23.09. Product Exacq Server 23.09 Steps to Reproduce Output works on Server 23.06Update to 23.09 and the Capture Card output stops showing any video on any spot monitors. Expected Results This should work. Actual… Continue reading TDVR8016E Output stops showing Video
HTTP Response Code Reference
Code Description Definition Exacq Tips Informational 100 Continue Server received request, client should continue. 101 Switching Protocols Response to upgrade header 102 Processing Server processing received request. 103 Early Hints Used with link header.Allows browser to preload resources. Successful 200 OK Standard response for successful request.Meaning varies based on method (GET, POST, etc). 201 Created… Continue reading HTTP Response Code Reference
Adding SCP to Illustra Essentials C2C Cameras
Description Illustra Essential cameras were manufactured by Topview and do not include scp (Secure Copy Protocol). As a result, files cannot be easily transferred to or from the device. The debug.sh script can be used to temporarily install scp onto the device enabling up/downloading of files. While scp will not survive a reboot the debug… Continue reading Adding SCP to Illustra Essentials C2C Cameras
Can I Update My PostgreSQL Database?
Only the version of PostgreSQL installed by the Enterprise Manager installer is supported. <br> The exacqVision Enterprise Manager application provides a PostgreSQL installation to store Enterprise Manager data by default. The PostgreSQL Global Development Group may offer application updates that are not yet included within the ExacqVision Enterprise Manager installer. At times, users will seek… Continue reading Can I Update My PostgreSQL Database?
Can’t reinstall the EM server
When uninstalling Exacq EM server version 23.06 or above and reinstalling it again on the Windows unit, It will not complete the installation and ask to close the open session even if no sessions are open. Root cause The root cause of this issue is The Microsoft Open Database Connectivity (ODBC) that was not removed… Continue reading Can’t reinstall the EM server
Illustra Flex 4 Firmware for Tyco/Magos Radar Integration
The following firmware should be used when integrating the Illustra Flex 4 with Tyco/Magos Radar: https://support.exacq.com/#/file-manager/file/e2bf4e2c-d977-41a3-8555-10a00f9b2bc8/illustra-ss018-05-09-01-0033-tar-gz
Browser Developer Tools for Troubleshooting and Support
What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support
Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif