Description Motion recording is not working on all ONVIF cameras with Exacq server version 24.06 & 24.09. Some analytics may not work on some brands. Product Exacq server versions 24.06 & 24.09 Steps to Reproduce Connecting ONVIF cameras or any supported brands via ONVIF to exacq server ver 24.06 or 24.09 and trying to trigger… Continue reading Motion is not working for All ONVIF cameras on Exacq Server 24.06 & 24.09
Category: Support
Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Deciding to Store AI Bounding Boxes
The expansion of the market for security cameras equipped with AI features has led to a substantial increase in the volume of metadata transmitted from these devices. While this growth opens up valuable opportunities for enhancing the usability of stored video—such as enabling searches for specific objects (like people and vehicles) and their attributes (such… Continue reading Deciding to Store AI Bounding Boxes
Bus Expander Showing up in Storage As a Physical Drive
Description If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive
ACTi A86 Connection Status Device Not Responding
Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding
Upgrading PostgreSQL
Installations of exacqVision Enterprise Manager 24.11 and later require an upgrade to PostgreSQL version 13+ or later. Enterprise Manager running on Windows systems automatically upgrades to PostgreSQL 13+ without any input from the user. Linux systems require the user to manually upgrade. Note: If you have exited the Enterprise Manager upgrade procedure to complete the… Continue reading Upgrading PostgreSQL
Configuring CA Provided SSL Certificates on the Next Gen Mobile Server
Using
Cloudvue Mobile Supported Android Versions
Description Cloudvue Mobile v24.12 or higher is only supported on devices running Android Version 11 or higher. Product Solution Users running Android 10 or lower should update to Android 11 or higher.
Illustra Camera Fails to Add with Error Message “certificate has expired”
Description This error has been observed when adding illustra cameras to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Reboot Schedule For Illustra Essentials C2C Removed
Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed