Category: Support

Reboot Schedule For Illustra Essentials C2C Removed

Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed

Legacy Arecont Camera Frame Rates

Description  Arecont Legacy cameras are limited to the amount of Frames Per Second they send when using Full Resolution vs Half Resolution.Example of Cameras:Arecont AV12176DN-NLArecont AV2455DN-FArecont AV5555DN-S Product  If you find that the Received Frames Per Second or Decoded Frames Per Second are Half the FPS it is due to the limitations of the cameras… Continue reading Legacy Arecont Camera Frame Rates

Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Description  Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Auto Export fails to Close File

Description  We have seen reports of the Auto export not finializing. ExacqServer Versions 20.12, 22.12 and 23.06 are all working as expected. Updating to ExacqServer 23.09 it fails to close the file… resulting in a partial file that core.exe is still holding onto and there is no video in the player when attempting to playback… Continue reading Auto Export fails to Close File

Remote Connections node not visible in ExacqVision Client

Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments. NOTE: This is typically an Operating System or Domain permissions issue. Products  Steps to Reproduce  In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder. Expected Results  When signed in… Continue reading Remote Connections node not visible in ExacqVision Client

Some Exacq Ubuntu images may disable Unattended-Upgrades package features by default

Ubuntu’s unattended-upgrades commands and package features may not work as expected when using an Exacq Ubuntu image on ExacqVision hardware. By default on Ubuntu Exacq images, unattended-upgrades package features are purposely disabled from running due to the potential of losing video.

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description  Cameras are not able to switch to Serial IP under Mechanical tab.Looking at the Onvif plugin the PTZ for the camera was set to “0”We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to… Continue reading Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq

Description  The Pelco SMLE1-15V5-3h does will not record or see last motion events in exacq client/ server.Both Firmware’s were tested and work with the override.4.80.0.24(F722c136)and fw 4.86.0.20(7a7d6563) Product  ExacqVision Server 24.03.7.0 – 24.09.4.0 Steps to Reproduce  Set up motion in the cameras gui for each head in the camera to enable motion events. Expected Results … Continue reading Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq