Category: Support

How do I open an RTSP stream in VLC?

VLC is a good tool to use if you are having issues with an IP camera. If the camera can provide you with RTSP stream data, you can display that stream in VLC and see if you have the same issues you experience with the camera ExacqVision. This helps troubleshoot an issue because it removes… Continue reading How do I open an RTSP stream in VLC?

Email Notifications Not Sent from Linux-based exacqVision Server

If you install exacqVision Server software on a Linux-based system that does not have certain Perl modules installed, email notifications can fail. This does not apply to Linux-based exacqVision systems shipped by Exacq because the Perl modules are installed on the systems when they are manufactured. If you do not receive expected email notifications, check… Continue reading Email Notifications Not Sent from Linux-based exacqVision Server

Locating Server and Client Crash Dump Files

ExacqVision Server crash dumps can be found in the server log folder, typically C:\Program Files\exacqVision\Server\logs. The location of ExacqVision Client crash dump files varies based on the operating system. <br> Windows Vista SP 1, Win 7, Win 8, Win 10, Win 11 Windows XP MacOS

Changing Web Server Default Image Quality (Legacy)

Instructions These instructions only apply to web services 9.4 and earlier.  The changes described only affect the default image quality in “simple” mode and this process is not upgrade safe. You must perform this process again each time you upgrade Web Server. <br> <br>

Using Remote Desktop to Manage Windows-based ExacqVision Servers

Remote Desktop allows you to connect to your Windows-based ExacqVision server over a network connection and operate it as if you were using the system directly. This can be especially useful when you want to upgrade the server software. Using Remote Desktop across public networks or the internet introduces many of the same security concerns… Continue reading Using Remote Desktop to Manage Windows-based ExacqVision Servers

Windows Server & Client and OpenLDAP/Kerberos

The following process allows you to configure exacqVision permissions and privileges for accounts that exist on an OpenLDAP/Kerberos server:1. On the OpenLDAP/Kerberos server, ensure that your installed schema includes the following object types: inetOrgPerson (RFC 2798)organization (RFC 2256)krbPrincipalAux (provided by the Ubuntu krb5-kdc-ldap package) And at least 1 of the following opject types: groupOfNames (rfc… Continue reading Windows Server & Client and OpenLDAP/Kerberos

Configuring SSL on an exacqVision Server for Active Directory/LDAP (Windows)

exacqVision 7.2 and higher: Check the box labeled “Use SSL” on the “ActiveDirectory/LDAP” configuration page, then press “Apply”.<br> exacqVision prior to 7.2: This article contains procedures for configuring SSL on exacqVision servers. These steps are necessary if you want Active Directory operations to be made more secure by use of SSL on the exacqVision server.While… Continue reading Configuring SSL on an exacqVision Server for Active Directory/LDAP (Windows)

MacOS & Mac OS X Client and Active Directory/OpenLDAP/Kerberos

Configuration The following process allows you to configure ExacqVision permissions and privileges for accounts that exist on an Active Directory/OpenLDAP/Kerberos (directory) server. NOTE: On a Windows platform, the domain controller must run on Windows Server 2003 operating system or later. If the Active Directory functional level is Windows 2000 or earlier, you must select Password… Continue reading MacOS & Mac OS X Client and Active Directory/OpenLDAP/Kerberos