When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Category: Support
Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera
Changing Kantech Smart Service name breaks Integration
Description Entrapass integration does not connect to exacqVision. Product Expected Results Integration adds successfully and shows connected. Actual Results Integration shows not connected could not connect contact integration. Solution Ensure the Kantech/Entrapass smart service is named ‘SmartService’ in the Entrapass software
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Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Description Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
2023-09-19 – Global Exacq Support Training – Serial Data
2023-09 September Quarterly Release Training
<br><br> ExacqVision Server Bug Fix – Fixed issue causing server crash due to missing microSD card in Illustra multisensor cameras.If camera has no microSD for one sensor, but does for another, network loss recording action caused a crash. (AESW-7549) Bug Fix – Prevent offload from Illustra BWC from hanging Bug Fix – If camera does… Continue reading 2023-09 September Quarterly Release Training
Can’t Set an Email Profile When Kantech Software is Connected to The Exacq Server
Description When having Kantech Board connected to the Exacq Server, Client Software keeps refreshing the configs and that prevents the Exacq client from creating an Email notifications profile. affected version is 23.03 or lower Solution Updating ExacqVision Server and Client to version 24.03 or above. Updating the Kantech Entrapass to version 8.80 or above.
Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar
Description Customer notice the toolbar with extremely large icons after updating to 23.06.2.0 Client. This was seen with multiple 4k monitor on a single client work station. Product Client 23.06.2.0 Steps to Reproduce Expected Results Update from 23.03 Client to 23.06.2.0 OR New install of 23.06.2.0 Client should not have large Toolbar/icons than previous version… Continue reading Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar