Category: Support

Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues

Description Affects 2/3/5MP Pro Gen2 Dome with motion set to ON and could not be turned off. This only affected Pro Gen2 DOME models.Models affected include:IPS02D2OCWITIPS02D2ISWITIPS03D2OCWITIPS03D3OCWITIPS03D2ISWITIPS05D2OCWIYIPS05D2ISWIY<br> Tested Version ExacqVision Server 8.0.4.104612 <br> Platform All platforms <br> Steps to reproduce Connect to a 2/3/5 megapixel Pro Gen2 Dome with firmware 1.2.0.Generate motion activity in the camera’s… Continue reading Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues

Example Network Diagram for Multi-NIC Systems

Best practice for servers with more than one NIC includes isolating camera traffic to a separate scheme. This practice not only isolates camera bandwidth consumption from other network traffic, but also adds an additional layer of security to prevent workstation users from accessing cameras and video streams directly. Whether using separate network switches or creating… Continue reading Example Network Diagram for Multi-NIC Systems

ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Description On MAC with Safari, Camera Inspection thumbnails, i.e. snapshots fails to show intermittently. Version Introduced 4.4.0 Platform ESM/Mac OS/Safari Steps to reproduce From a Mac machine, using the Safari web browser, go to the Camera Inspection page.Refresh the page a few times, say 10 times. Expected result Thumbnails images for Snapshot show up every… Continue reading ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Steps for changing the Company Name in Kantech post-install

The following steps as outlined by Kantech support and apply to all versions.The company name is configured only during the installation of the applications, once is installed it cannot be modified from the software.This is the procedure to change the company name that will display on the reports executed from Server workstation, Additional workstation or… Continue reading Steps for changing the Company Name in Kantech post-install

Second Reviewer

Second Reviewer is a feature available for highly sensitive areas which requires two users to authenticate in order to access recorded video. This feature is hidden by default, and requires a special configuration file to make it visible. NOTE: When Second Reviewer is enabled: <br>

ESM API exacqVision Server License Filter by isCurrent does not work

Description https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True When using the above API, the isCurrent filter does not properly filter out the old licenses. A similar filter works on the generic API for all servers. https://tyc100.exacq.net/api/servers/licenses/?server=tyc100er1249023085&isCurrent=True <br> Version Introduced 4.1.7.95208<br> Platform All Platforms <br> Steps to reproduce Verify that the link:https://tyc100.exacq.net/api/servers/tyc100er1249023085/licenses/?isCurrent=True only returns licenses with isCurrent field set to true<br> Expected… Continue reading ESM API exacqVision Server License Filter by isCurrent does not work

Web Server – Saving frame image doesn’t include file extension

Description When saving an image from a search, the file extension is not included on the file. The image data is correct, but the lack of extension causes the user to manually select an image viewer.<br> Tested Version 7.8.2<br> Platform [All]<br> Steps to reproduce Create a search and start playback.Select the “Save Image” button. <br>… Continue reading Web Server – Saving frame image doesn’t include file extension

ESM API api/docs does not support file upload/download

Description If using esm api docs at /docs/api, any file upload/download action will not work. The documentation does not even provide the correct input to upload/download files. <br> Version Introduced v3.8.0.89234 <br> Platform All. <br> Steps to reproduce Navigate to http://esmhost/docs/api, once fully loaded,Click on systemClick on [GET] /api/system/logs/bundle/Click on [Try it out!] <br> Expected… Continue reading ESM API api/docs does not support file upload/download

Windows timezone information for Georgian Standard Time gets forced to incorrect bias

Description The custom Tbilisi-4.reg file that we add in our server can be overwritten on third party systems. Version introduced Server 8.0.3.103130 Server 8.0.4.104612 Platform Windows Server 2012 R2 Steps to reproduce Install Tbilisi-4.regObserve registry value change.Update server to a new version. Expected result Registry value stays the same (Tbilisi is now +4) Actual result… Continue reading Windows timezone information for Georgian Standard Time gets forced to incorrect bias