When exporting video, from time to time you may notice that the length of the exported AVI or MOV file is slightly shorter than the video you marked in the client to be exported. <br> This occurs because when the video from the client is transcoded to a different format the length is determined by… Continue reading Why is my exported video shorter than the search length?
Category: Support
Exacq Mobile 3 Microphone Support
Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4. All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server. <br> Important Note To send audio to an exacqVision Server using the mobile… Continue reading Exacq Mobile 3 Microphone Support
Web Service notes for M-Series performance
The following settings are recommended for ensuring the best performance of the web service on the M-Series: Start License: Change the recording format of each camera to “JPEG”.Pro License: Add a secondary stream for each camera, setting the recording format of the secondary stream to “JPEG”. Note: It may be necessary to create a view… Continue reading Web Service notes for M-Series performance
Camera-to-Recorder HTTPS Connections
exacqVision supports connecting to many cameras using HTTPS. Depending on the camera firmware capabilities and the device type plugin used in exacqVision the level of encryption provided may vary. Using the IP Camera Integration Database, you may choose to filter the displayed results by devices which support SSL (HTTPS). <br> Connecting with HTTPS When adding… Continue reading Camera-to-Recorder HTTPS Connections
How to use the Surf web-browser on M-Series recorders
The M-Series recorders from exacqVision come with a web browser called Surf. Surf is a very basic web browser that is well suited to the capabilities of the M-Series recorder. Surf doesn’t have any window controls (address bar, back-button, etc.), so common browser tasks are accomplished with shortcut keys. Surf can be launched using the… Continue reading How to use the Surf web-browser on M-Series recorders
How to Update LSI MegaRAID Firmware and Drivers
How to Update LSI MegaRAID Firmware and Drivers LSI MegaRAID is produced by Avago Technologies. Firmware and Drivers for your respective operating system can be obtained from their web site http://www.avagotech.com/support/download-search. To update the firmware you will need to log into the MegaRAID Storage Manager. Find the desktop icon or short cut inside the Start menu.… Continue reading How to Update LSI MegaRAID Firmware and Drivers
Configuring HTTPS for ExacqVision Web Service
Version 8.4 and Higher Using the provided Web Service configuration UI you are able to configure HTTPS support. <br> Configuring HTTPS using an External Certificate IMPORTANT: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured. See Manually Configuring HTTPS for Web Service Certificate and… Continue reading Configuring HTTPS for ExacqVision Web Service
Using exacqVision Web Service with Edge Cameras
Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine. The web service can be run on other machines but you will need to enter the… Continue reading Using exacqVision Web Service with Edge Cameras
Changing the OS admin password on exacqVision Linux machines
The process to change the admin password for the Operating System varies depending on which version you are using. The OS version can be found by entering the following command in a Terminal: cat /etc/issue Use the Contents menu to the left to go directly to the version of your operating system. <br> Ubuntu 18.04… Continue reading Changing the OS admin password on exacqVision Linux machines
How to Record Video and Audio with a Single Button
A common request from exacqVision users, especially those monitoring interview rooms is to be able to toggle on and off recording of video and audio. It can become inefficient and confusing to create multiple soft triggers to record both video and audio, and even more so if you have multiple cameras or microphones in the… Continue reading How to Record Video and Audio with a Single Button