Category: Support

Unable to Start Web Service on Windows 10

Problem Users installing the exacqVision web service on Windows 10 machines find that the exacqVision web service is not enabled and encounter errors when attempting to manually start the service. <br> Cause This is due to a port conflict. The default port used by evApache is port 80. This is also the default port for… Continue reading Unable to Start Web Service on Windows 10

Windows update KB3033929 required for 8.6 release

Exacq upgraded they software signing certificate, which means Windows 7 systems will require Windows update KB3033929 for Hardware Monitoring and motherboard watchdog functionality to work. <br> Link to download the KB: https://www.microsoft.com/en-us/download/details.aspx?id=46148 <br>

ExacqVision IP Plugin IDs

ExacqVision data files are stored with a specific file naming format. The format includes a four-hex-digit plug-in ID associated with the recording device. Following is a list of device and integration plug-in IDs: Access Control, Capture Boards and Cameras/Encoders NamePlugin IDDescriptionXDVAPI0004eDVR capture boardAXISIP0007IP cameraIQEYE0011IP cameraSONY0012IP cameraPANASONIC0015IP cameraACTI0016IP cameraIPCAMDETECT0017General IP camera detectionARECONT0018IP cameraVIVOTEK0019IP cameraONVIFNVC001AIP cameraARECONTTFTP0021IP cameraIOIMAGE0022IP… Continue reading ExacqVision IP Plugin IDs

Migrating from 32-on-64 to 64-on-64 Linux

This applies to both 14.04 and 16.04. We do not support 12.04 x64. <br> The steps are as follows: Back up your existing DVR configuration as a general precaution.Uninstall existing server and deps packages – apt-get remove edvrserver edvrserver-depsNote that this will properly preserve your existing DVR configuration, so that you should not have to additionally… Continue reading Migrating from 32-on-64 to 64-on-64 Linux

SMB server signing and encryption for Archiving

exacqVision’s default method for archiving recorded data uses the SMB protocol. Using an exacqVision S-Series storage system makes configuring archiving simple. Users may also archive to SMB shares configured on their own third-party systems, but installing and configuring Samba or SMB Shares on non-Exacq built systems is outside the scope of Exacq Support. There have… Continue reading SMB server signing and encryption for Archiving

Changing the EM Web Service port

Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), uses Apache to provide the underlying web server. During initial install a graphical dialogue will allow you to change your port numbers. If you’ve already installed the application you may wish to perform this change manually. The first step to manual editing is to find… Continue reading Changing the EM Web Service port

Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate. Internal (LAN) Remote (WAN) In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways… Continue reading Exacq Software/Service Connections Diagram

How to update the M-Series recorder

** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. M-Series recorders currently can be updated using two methods. ** IMPORTANT ** Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information. <br> Related Articles <br>