Symptom: exacqVision Server crashes when connecting to a Samsung SPE-100/400 using the native Samsung plugin. <br> Problem: This encoder is only supported for use with the Onvif plugin (device type). Additionally, the device firmware only supports HTTP version 1.0 but Live555 defaults to 1.1. <br> Solution: Connect to the device with the Onvif device type… Continue reading Samsung SPE-100/400 Causes Server Crash
Category: Support
SMART Attributes May Not Appear for LSI RAID Disks
Symptom: S.M.A.R.T. attributes do not appear for hard disks attached to the LSI RAID controller. <br> Problem: Issue introduced with exacqVision Server 9.2.3 when support was added for the F2A chassis model using the LSI HBA. <br> Solution: Update exacqVision Server version to 9.4.0 or higher. <br>
NotifyPI fails with cURL error 55
Symptom: Email notifications fail to be received. <br> Problem: Server logs resemble: 15/12/2016 2:54:54 PM NotifyPI Warning Profile Description: Playground. Notification attempt return code= 55 15/12/2016 2:54:54 PM NotifyPI Verbose curl: (55) MAIL failed: 530 15/12/2016 2:54:54 PM NotifyPI Error Failed to send notification using profile Playground. This message will be retried This is caused… Continue reading NotifyPI fails with cURL error 55
Arecont Video Shows Artifacts, Change Key Frame Interval
Symptom: Video from an Arecont camera may display ghostly artifacts. <br> Problem: Some Arecont cameras have the key frame interval, sometimes referred to as GOP, set to a high value. If there is a not a setting available for this in the camera’s web interface the only way to change this is through the use of… Continue reading Arecont Video Shows Artifacts, Change Key Frame Interval
Case Admin Unable to Create Bookmarks
Symptom: A user account assigned to a custom user group/role with ‘Case Admin’ privileges, but without ‘User Admin’, ‘View Admin’, or ‘User View Admin’ privileges cannot create a bookmark. <br> Problem: Introduced in exacqVision server 9.2, bookmarks fail to be created. This does not affect users assigned to built-in user groups/roles. <br> Solution: Option 1: … Continue reading Case Admin Unable to Create Bookmarks
Invalid License for Server 9.2 and 9.4
Symptom: When updating to server 9.2 or 9.4 the client may show “Bad/Invalid License” and displays the MAC address as 00-00-00-00-00-00. <br> Problem: The licensed network interface is not the primary NIC within the bond. The server software no longer recognizes the licensed MAC on the system. <br> Solution: Option 1: Upgrade to exacqVision Server… Continue reading Invalid License for Server 9.2 and 9.4
How to Replace a SIIG SC-SA0R11-S1 HBA with an LSI 9300 HBA
Steps Follow the steps below to replace your SIIG SC-SA0R11-S1 Host Bus Adapter card with the LSI 9300 Host bus adapter. <br> Power down the system.Locate the host bus adapter. If your system is a Hybrid with an analog capture board, the host bus adapter is the one with the SATA cables between this card… Continue reading How to Replace a SIIG SC-SA0R11-S1 HBA with an LSI 9300 HBA
ESM May Not Connect to Web Service with Self-Signed Certificate
Symptom: The camera video feed section in ESM displays an SSL error message. <br> Problem: ESM may not connect to the exacqVision Web Service if the web service is using a self-signed certificate. This may be more prevalent on systems where TLS/SSL was configured after being added to ESM. ESM did not automatically detect the… Continue reading ESM May Not Connect to Web Service with Self-Signed Certificate
Use of Two-Step Authentication Email Services with exacqVision
What is two-step, or two-factor authentication? Sometimes also called multi-factor authentication, this is a an additional layer of security. Instead of only requiring a username and password, multi-factor authentication requires an additional piece of information only that user should have access to. This may be a secondary passphrase, a key code sent by text message,… Continue reading Use of Two-Step Authentication Email Services with exacqVision
Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail
Symptom: Attempts to upgrade exacqVision Server from 9.0 or earlier to bring it up to 9.0 or 9.2 fail. <br> Problem: The 14.04 OVA does not have the ‘at’ dependency. <br> Solution: Option 1: If the license subscription permits, update to exacqVision Server version 9.6 or higher which does not rely on ‘at’. Option 2: Restart… Continue reading Server Upgrades to 9.0 or 9.2 on 14.04 OVA Fail