Category: Support

How to eliminate storage alarms with “poll error”

Description Increasing customer reports of storage alarms with “poll error” on Linux systems. This is a legitimate indication that core’s memory usage is high enough to prevent us from executing storage monitoring utilities, and user should somehow reduce memory usage. <br> However, server 9.9.8 introduces a redesign of SysmgmtPI that eliminates the occurrence of poll… Continue reading How to eliminate storage alarms with “poll error”

PTZ problems with Axis Control Queue enabled

Steps PTZ control behavior using the exacqVision Client can become erratic with Axis cameras if the “PTZ Control Queue” has been enabled in the camera’s web browser.  This is required in order to be able to use the camera’s “Guard Tour” feature. <br> Axis has resolved this issue with a firmware change.  This has been… Continue reading PTZ problems with Axis Control Queue enabled

Edge Recording Broken on Illustra 610

Symptom: Edge recording non-functional. <br> Problem: On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2.  This does not affect the Illustra 825.  <br> Solution: Update Edge to version 9.6.6 or higher. <br>

Unable to Connect to Panasonic Device with FW 1.03 or 1.10

Symptom: Connection to Panasonic device is stuck in “Connecting” despite displaying the model and MAC address. <br> Problem: The following Panasonic devices were found to return an invalid image size when using firmware 1.03 or 1.10.  WV-S1550LWV-S2131LWV-S2250LWV-S2550LWV-S8530NWV-X8570N <br> Solution: Panasonic is planning to release a firmware update to address this issue. <br> 

ESM 5.4 Displays Incorrect User Status on User List Page

Symptom: The User List page always shows a red ‘X’, indicating the user has a conflict.  <br> Problem: This shows incorrectly even if the user is sync’d properly.  <br> Solution: Update ESM to version 5.5.6 or higher.  <br>

Unable to Edit Web Service Scheduled Update in ESM

Symptom: When scheduling an update to a web service through ESM, a user cannot edit the scheduled update.  <br> Problem: Clicking on the Edit option for a scheduled update to a web service from within ESM results in an error.  This can be seen from the Web Services page when clicking to the Web Service… Continue reading Unable to Edit Web Service Scheduled Update in ESM

Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Symptom: When clicking the ‘Self-Test’ button for hard drives, nothing happens. <br> Problem: Introduced in exacqVision Server 9.2.1, a code change broke the self-test functionality for older Linux systems that do not have Smartctl installed.  Smartctl is not listed in the ‘Version Information’ panel on the ‘System Information’ page of the client.  <br> Solution: Option… Continue reading Hard Drive Self-Test Broken On Older Linux Systems with 9.2

Server May Indicate False HD Temperature Alarms on Systems with LSI RAID

Symptom Client displays temperature alarms on hard drives. These may indicate temperatures near 1° C, or between ~20000-30000° C.  <br> Problem This behavior was seen from the following Western Digital HD models when connected to LSI storage controllers. WD4002FYYZWD8002FRYZWD8003FRYZWD6002FRYZWD80PUZXWD101KRYZWD121KRYZ <br> Solution Update the ExacqVision Server version to 9.3.9 or higher, also back-patched into 9.2 RC.  <br>