The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. <br> Symptom When connected to a Hikvision DS-6716HQHI encoder, user sees seemingly random drops of video streams for a second or two. <br> Problem When this device detects motion, the encoder switches from the… Continue reading Configuring DS6716HQHI Encoder Streams
Category: Support
Dewarper Workaround
Issue Both Axis and Pelco depend on OpenGL for dewarping. If dewarping is not working for a Windows client because of GPU driver issues you can use the following open source Mesa3D software OpenGL drivers as a work around. This will basically use a software implementation of OpenGL to do the dewarping which is really… Continue reading Dewarper Workaround
Time Zone Only Shows UTC-0 Option
Symptom In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0. <br> Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The… Continue reading Time Zone Only Shows UTC-0 Option
Troubleshooting Cloud Drive
Note: Only H.264 streams are currently allowed for Cloud Drive. All other streams will be hidden on the Archiving Schedule page. Note: Audio is not currently supported for Cloud Drive. <br> As of 9.8, Cloud Drive technically runs as a side integration that is installed by default. This results in log files that are separate… Continue reading Troubleshooting Cloud Drive
Modifying ESM Security Access
Tyco Security Solutions has confirmed a vulnerability in the exacqVision Enterprise System Manager (ESM) v5.12.2 application whereby unauthorized privilege escalation can be achieved and providing guidance on mitigation actions to avoid a potential exploit. <br> Scope: This vulnerability impacts exacqVision ESM v5.12.2 and all prior versions of ESM running on a Windows operating system (except… Continue reading Modifying ESM Security Access
Disabling Short Filename Support May Speed Up Drive Scans
Each hour, the server scans all enabled recording volumes in order to index all existing video recordings, and to determine the oldest video to be deleted in order to make space for new recordings. This task can be time consuming, sometimes to the point that the scan may not actually complete within an hour. In… Continue reading Disabling Short Filename Support May Speed Up Drive Scans
Security Integration with Kantech Fails to Login
Symptom When attempting to authenticate with Kantech in the Security Integrations page, the status is returned as ‘Invalid Credentials’. <br> Problem First noted with server version 9.4, this is caused by differences between the server and Kantech API. <br> Solution To resolve the issue, convert the password entered to all lowercase characters. <br>
How to Enable Edge Storage on Axis Cameras
The instructions below differ based on the firmware versions on your Axis cameras. Please check your camera’s firmware version prior to continuing. <br> Edge Storage recording is currently supported for recording based on motion events. Setting the camera(s) to continuous recording may produce unpredictable results. <br> Adding the camera to exacqVision: When adding your camera(s)… Continue reading How to Enable Edge Storage on Axis Cameras
Configuring live video streams in Enterprise Manager
Live video streaming is available in Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM). This is useful for examining camera stream quality through the EM interface but also used for EM’s Camera Inspection feature. Older versions relied on the ExacqVision Web Service to stream video, but beginning in ESM version 5.12, the ExacqVision… Continue reading Configuring live video streams in Enterprise Manager
What file systems does ExacqVision support?
File systems supported by ExacqVision are as follows: <br> Windows: Ubuntu/Linux: <br> Using file systems other than those listed may result in data loss, inability to recognize storage volumes, incompatibility when updating to future software versions. <br>