SCN #SCN-00000003Title of SCNClient Config File ChangeTRAC ##15113Effective Version9.3.18 – Public 9.4Products AffectedClientReason for Change (Summary)Enhancement – Security Compliance Change The exacqVision Client’s configuration file (edvrclient.ini) will no longer be used. Historically, this file was saved in the local User’s home directory, and was encrypted to hide the saved credentials. The new XML will… Continue reading SCN-00000003 – Client Config File Change
Category: Support
iOS Mobile App unable to connect to web services using HTTP domain name
Issue With the 20.09 release of Exacq Mobile 3, iOS users are unable to connect to web services if using a domain and HTTP (e.g. http://illustra.exacq.com). This does not affect other routes for connecting to the web service: TLS (HTTPS) and IP-based connections will work as normal. <br> Workaround <br> Version Affected Exacq Mobile 3,… Continue reading iOS Mobile App unable to connect to web services using HTTP domain name
Illustra Flex 16MP Multisensor camera stutters in Live mode
Issue Video from the Illustra Flex 16MP Multisensor camera “stutters” in Live mode. This “stuttering” presents as live video movement with periodic frame freezes followed by a quick catch-up to live video. Play back of recorded video from the same streams presents no problems or “stuttering”. This is due to a burst-like nature of streaming… Continue reading Illustra Flex 16MP Multisensor camera stutters in Live mode
Notification Emails May Not Contain Weblink
Issue When a Weblink is configured in the body of a notification email, it may just show “Connected to Web Server” instead of providing an actual link. Workaround Check the Attach Preview checkbox on the notification profile. Version Affected ExacqVision Server 19.09 Version Fixed ExacqVision Server 19.12 <br>
Email Notification for “No Recording” event may not contain source name
Issue Emails for a “No Recording” event do not contain the source name, but instead say “Unknown”. <br> Workaround None <br> Version Affected exacqVision Server 9.2.0 – 19.06 <br> Version Fixed exacqVision Server 19.09 <br>
Downgrading exacqVision Web Server
Issue Due to the configuration migration which occurs when upgrading to exacqVision Web Server 9.6 you can not downgrade from 9.6 or higher versions to 9.4 or earlier versions using an older installer. <br> To downgrade to a version of exacqVision Web Server prior to 9.6 you must completely uninstall exacqVision Web Server and then… Continue reading Downgrading exacqVision Web Server
Missing Icon Fonts in EM
Issue EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking. <br> Here is an article explaining the feature: <br> https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font <br> Resolution Changing the Mitigation Options value to 2000000000000 should resolve their issue. <br> How… Continue reading Missing Icon Fonts in EM
Enterprise Manager Outbound Firewall Rules on Restricted Networks
Issue Accessing our licensing server from Enterprise Manager on a restricted network will require an exception to the outbound firewall rules. Please add exacq.com and port 443 to the outbound firewall rules to open access. <br> Version Affected All. <br>
Enabling stronger cipher/protocol security with Enterprise Manager
If your exacqVision Enterprise Manager is already using HTTPS as described in our Knowledge Base Article ‘How to Enable HTTPS for ESM’ you can make sure you are using strong ciphers and the most current ssl protocol using this document. <br> Locate and make the indicated changes to the file httpd-ssl.conf <br> Windows C:\Program Files\exacqVision\EnterpriseManager\apache_solr\apache2\conf\extra\httpd-ssl.conf… Continue reading Enabling stronger cipher/protocol security with Enterprise Manager
ADMP48 and MP3200 PTZ Keyboard vs Terminal Mode
Issue ADMP48 and MP3200 PTZ not working. <br> Resolution As of exacqVision Client version 19.09 keyboard mode for ADMP48 and MP3200 PTZ is required in order to better support multiple concurrent users. Prior to this the matrix switcher could be in either keyboard or terminal mode. Beginning with exacqVision Client 19.09 or higher if the… Continue reading ADMP48 and MP3200 PTZ Keyboard vs Terminal Mode