*** INTERNAL USE *** On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints. When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has… Continue reading Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode
Category: Knowledge Support
EM Editing the Group ROOT Synchronization Conflict Resolution Option
Knowledge Base Article Template Description EM does not allow for the Root Group to select the option of Synchronization Conflict Resolution for Automatically Resolve Conflicts and remove Unauthorized Users as seen below. Note: That even on a New Group- that the Group Name Needs to be provided and the Synchronization Conflict Resolution is able to… Continue reading EM Editing the Group ROOT Synchronization Conflict Resolution Option
Camera Subscription Button Greyed Out or Dimmed
Description When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable. Product Cloudvue Steps to Reproduce Login to CloudvueOn the navigation bar Select AccountSelect the Devices TabSelect the pencil Icon to edit a specific device (C2C or Gateway)Select the Subscriptions TabSet the Cloud Drive Subscriptions for each video deviceWhen complete click Save Subscriptions… Continue reading Camera Subscription Button Greyed Out or Dimmed
Samsung Motion Issues
Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Time Lapse Recording Broken in exacqVision Server 22.12.3.0
Description Video is not being recorded for cameras scheduled to record on Time Lapse when running exacqVision Server version 22.12. 3.0 Product ExacqVision Server version 22.12.3.0 Steps to Reproduce Update from earlier version of exacqVision Server to 22.12.3.0Search for time lapse recorded video any time after the update Expected Results Video results are returned and… Continue reading Time Lapse Recording Broken in exacqVision Server 22.12.3.0
Kantech EntraPass Go Pass App no Longer Supported by Cloudvue
Description The Kantech EntraPass Go App Version 2.20 broke the Cloudvue integration forcing users to migrate to Cloudvue Access. The Kantech Entrapass Go App will no longer be supported for accessing Cloudvue, and the Cloudvue Access App should be used instead. Product Cloudvue Access AppEntraPass Go Pass AppKantech panelless ioSmart Bluetooth Card Readers Solution Kantech… Continue reading Kantech EntraPass Go Pass App no Longer Supported by Cloudvue
Cloudvue Custom View Users
Description A Cloudvue Custom View User is one which has not been assigned to any devices only to views. They are used to allow viewing rights such as live or view only to devices while not giving access to a device’s settings. If an existing Custom View User is removed from all views they will… Continue reading Cloudvue Custom View Users
Cloudvue Custom Views
Description Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well. Product CloudvueCloudvue Mobile App Solution Creating a View and Assigning Users Login to Cloudvue as an AdministratorOn the… Continue reading Cloudvue Custom Views
Installing Cloudvue Access App
Description Instructions for installing the Cloudvue Access app for both Android and Apple devices. Product Solution Android iOS Verify The Device Once Installed you must first verify your mobile device before being able to control devices
2022-12 September Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training