Category: Knowledge Support

Supported Web Browser For Cloudvue

Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program… Continue reading Supported Web Browser For Cloudvue

Removing Inactive Devices

Description  At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product  Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

Analytic Metadata Best Practices

With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored.  Here are our recommendations to manage this increase. Update exacqVision Server/Client Software Adjust Camera Settings Reduce DB retention period Disable Analytics Related Articles AESW-5987

Corrupted cloud-config.json File 

Title Corrupted cloud-config.json File  Description  Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App.  Additionally, Disk Space would not load. Product  Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json

Unable to Set StartTLS Email Notification Port

Description  The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product  exacqVision Client 23.03.0.0 Steps to Reproduce  When setting up an Email profile in the Email notification the… Continue reading Unable to Set StartTLS Email Notification Port

Enterprise Manager supports LDAP authentication with Azure Active Directory 

Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory 

False Drive Offline status on some Q-series models

Description  Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models

CD/DVD Recorders and Disc Types

Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have… Continue reading CD/DVD Recorders and Disc Types