exacqVision Tyco AI Analytics End of Support Announcement JCI Confidential –Internal Audience Only What are we announcing end of support for? exacqVision’s Tyco AI facial detection and mask detection offerings. This Tyco AI native integration launched approximately five years ago. It involved the purchase of following SKUs. SKU DescriptionEV-TYC-AB-01Tyco AI Analytics Bundle. Includes 1 channel… Continue reading exacqVision Tyco AI Analytics End of Support
Category: Knowledge Support
Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Description When Activating an event for the door held on Ccure, it will not get activated on Exacq side and will not get triggered via event linking. Product Exacq Server and Client versions 24.03 & 24.06 Ccure 9000 & Firmware=”web=7.0.1174.174, app=4.0.0″ Steps to Reproduce Creating the door held event on Ccure side then trying to… Continue reading Ccure 9000 Door Held Event issue with Exacq 24.06 and earlier
Deciding to Store AI Bounding Boxes
The expansion of the market for security cameras equipped with AI features has led to a substantial increase in the volume of metadata transmitted from these devices. While this growth opens up valuable opportunities for enhancing the usability of stored video—such as enabling searches for specific objects (like people and vehicles) and their attributes (such… Continue reading Deciding to Store AI Bounding Boxes
Bus Expander Showing up in Storage As a Physical Drive
Description If adding new drives to the system that are similar to the model and serial number of the below and this issue is seen we have resolved this issue and is available in server 24.12 official release.WD-RD01XL5EModel: “WDC WD85PURZ-85C4WY0Upon updating to 24.09.5.0 server and client the we noticed that there is a Bus Expander… Continue reading Bus Expander Showing up in Storage As a Physical Drive
ACTi A86 Connection Status Device Not Responding
Description Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding
Configuring CA Provided SSL Certificates on the Next Gen Mobile Server
Using
Illustra Camera Fails to Add with Error Message “certificate has expired”
Description This error has been observed when adding illustra cameras to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Reboot Schedule For Illustra Essentials C2C Removed
Description As a result of Cron being unavailable on Illustra Essential cameras the reboot schedule is unavailable on these devices. Cloudvue Software versions prior to 24.12.x Incorrectly display the reboot schedule. Beginning with the release of Cloudvue Software version 24.12.x the reboot schedule will no longer be displayed. Product Steps to Reproduce Results Prior to… Continue reading Reboot Schedule For Illustra Essentials C2C Removed
Legacy Arecont Camera Frame Rates
Description Arecont Legacy cameras are limited to the amount of Frames Per Second they send when using Full Resolution vs Half Resolution.Example of Cameras:Arecont AV12176DN-NLArecont AV2455DN-FArecont AV5555DN-S Product If you find that the Received Frames Per Second or Decoded Frames Per Second are Half the FPS it is due to the limitations of the cameras… Continue reading Legacy Arecont Camera Frame Rates
Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Description Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working