Support has been added in exacqVision 25H1 for archiving to Amazon S3 or Wasabi target. exacqVision Edge brings the comprehensive capabilities of a VMS to a supported camera, enabling camera-only installs. exacqVision Edge solution avoids the need to have an NVR on premise that needs to be deployed and maintained. The video data was vulnerable… Continue reading Edge Cloud Archiving in 25H1
Category: Knowledge Support
Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results
Description There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results
Configuring Enterprise Manager Cache Settings
Description Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file. Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings
Avigilon Camera Motion Detection Fails on exacqVision Server 24.12.7.0
Description When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product Steps to Reproduce Expected Results Actual Results Solution
Moving Cameras Between Cloudvue Gateways
Description When a camera is added to a Cloudvue Gateway it is assigned to that specific Cloudvue Gateway in our cloud database. Attempts to add the camera to a different Cloudvue Gateway will fail with a message indicating that the camera “Already Exists”. Here are the appropriate steps to follow in the event a camera… Continue reading Moving Cameras Between Cloudvue Gateways
AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Description AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product Steps to Reproduce Update server version… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0
Using the Hanwha TID-600R Intercom with exacqVision
This feature included in 25H1 allows the user to integrate the Hanwha TID-600R with exacqVision Client. Exacq are committed to growing our integration offering with video intercom products. With this release, we are announcing the integration with the Hanwha video intercom offering, building upon the support for existing intercoms from Axis and 2N. This contactless… Continue reading Using the Hanwha TID-600R Intercom with exacqVision
Added Axis Dewarping on Axis M Series Cameras
Description Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product Steps to Reproduce tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras
Fast Reverse Proxy Client (frpc.exe)
Overview As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)
Failed to Refresh Raid Controller – Arcconf config Missing Controller
Description If a you have a Avnet Server with no Raid Card then you might see this logs spamming every minute.3/12/2025 12:00:57.103 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:01:57.313 AM (GMT-4:00) SysMgmtPI Error Failed to refresh RAID controller – arcconf config missing controller 3/12/2025 12:02:57.537 AM… Continue reading Failed to Refresh Raid Controller – Arcconf config Missing Controller