Category: Knowledge Support

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor

Server 23.09 Fails to Run on Ubuntu 14.04 x86

Description Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09. <br> Product ExacqVision Server 23.09 x86 and above <br> Steps to Reproduce Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system. <br> Expected Results Installation without… Continue reading Server 23.09 Fails to Run on Ubuntu 14.04 x86

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09

Operating System Release Notes

Systems built by Exacq utilize customized OS images for Windows and Ubuntu (Linux). There may be instances where it is necessary to check the release version on an Exacq system. The release notes are contained within the operating system in a text file titled Release_Notes located on the root of the OS drive. File path… Continue reading Operating System Release Notes

Cloudvue Access – Allowing Bluetooth permissions

Description When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth Product Cloudvue Access Steps to Reproduce Expected Results You see all doors near by Actual Results No doors are seen in near by but location tab shows all doors Solution You need to… Continue reading Cloudvue Access – Allowing Bluetooth permissions

UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Description Motion events are not being received by exacqVision. Product Steps to Reproduce Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera’s GUI shows motion events and we do not receive them. Solution Confirmed that 23.09 will allow the motion events to record and be seen in live view… Continue reading UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Cloudvue Gateway Camera Integrations

Description  Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their… Continue reading Cloudvue Gateway Camera Integrations

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Using Rsync to Transfer Files to a Cloudvue Gateway

Description  At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway