Category: Support

Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Description  There have been 3 scenarios seen when searching from the live page on 24.12.7.0 Exacq Client if you have Sub Streams enabled.1. If you have remote connection enabled with sub streams searching from live will not return any search results.If you deleted the sub stream it will return search results as expected. 2. If… Continue reading Live View Search with Remote Connection Sub Streams does not Allow Live Search to Display Search Results

Configuring Enterprise Manager Cache Settings

Description  Added in EM 24.09, as we gain experience using the settings, it will be valuable to add guidance on the impact of specific changes and recommendations on in what situations they should be applied. A “cache_settings” group was added to the Enterprise Manager “settings.yaml” file.  Each setting controls the update frequency for its designated… Continue reading Configuring Enterprise Manager Cache Settings

Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0

Description  When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded. Product  Steps to Reproduce  Update from 24.09.5 Exacq Server to Exacq Server 24.12.7.0. Expected Results  Motion remains working. Actual Results  Motion stops working. Solution Exacq Server 25H1… Continue reading Avigilon Cameras Motion Detection Stops Recording on 24.12.7.0

Moving Cameras Between Cloudvue Gateways

Description When a camera is added to a Cloudvue Gateway it is assigned to that specific Cloudvue Gateway in our cloud database. Attempts to add the camera to a different Cloudvue Gateway will fail with a message indicating that the camera “Already Exists”. Here are the appropriate steps to follow in the event a camera… Continue reading Moving Cameras Between Cloudvue Gateways

AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Description  AV20576RS will show Motion recording in random recording states when updating Server to 24.12.7.0.In some Instances the cameras would allow some channels to recording while others stop seen below. Another issue seen was that motion would continuously record. Another Issue was observed where motion would just stop. Product  Steps to Reproduce  Update server to… Continue reading AVCostar AV20576RS Stop Recording Motion Properly When Updated to 24.12.7.0

Using the Hanwha TID-600R Intercom with exacqVision

This feature included in 25H1 allows the user to integrate the Hanwha TID-600R with exacqVision Client. In this example we will step through an example scenario where pressing the call button or using the Touchless call setting on the intercom brings the camera to the attention of the exacqVision operator to trigger a door lock.… Continue reading Using the Hanwha TID-600R Intercom with exacqVision

Added Axis Dewarping on Axis M Series Cameras

Description  Reports stating the Axis dewarper sometimes shows up in our software and other times doesn’t for different models. 2nd issue stated that the generic dewarper is “elongated” or distorted when zooming in via digital PTZ and panning or tilting the camera. Product  Steps to Reproduce  tried different formats H.264/H.265tried different resolutions–>no changetried Ceiling/WallTried Digital… Continue reading Added Axis Dewarping on Axis M Series Cameras

Fast Reverse Proxy Client (frpc.exe)

Overview   As part of Exacq’s Remote Connectivity solution, it utilizes the Fast Reverse Proxy Client, known as frpc.exe. This service plays a key role in the remote connectivity solution, enabling users to securely access their NVRs from virtually anywhere. FRPC has been a trusted component in Exacq for some time, having previously been integrated into… Continue reading Fast Reverse Proxy Client (frpc.exe)

Fresh Install Enterprise Manager 24.12 on Linux

Product  Requirements Ubuntu 20.04 or higher Manually installing PostgreSQL 17 Remove any installed EM server if existed Installing PostgreSQL Update Ubuntu repository list sudo apt-get updatesudo apt-get upgrade Install PostgreSQL 17 Note: Ensure that the line is `local all postgres trust`. Sometimes you would need to allow access via TCP/IP in the pg_hba.conf file Creating… Continue reading Fresh Install Enterprise Manager 24.12 on Linux