Category: Support

Exacq Data Preservation, Transfer & Offload – Important Information

Overview This article outlines important considerations regarding data preservation, backup, and transfer when Exacq equipment is being serviced, repaired, or returned. Our goal is to help customers understand their options and responsibilities so they can take appropriate steps to protect their data. Important Notes on Data Backup and Preservation Example Scenario Scenario:A customer submits an… Continue reading Exacq Data Preservation, Transfer & Offload – Important Information

Remote Connectivity for Desktop Client – What to Expect

Overview The Remote Connection feature in the exacqVision Desktop Client enables users to securely access their exacqVision systems from anywhere without the need for: Remote Connection leverages Microsoft Azure cloud‑based infrastructure to establish a secure, outbound-only connection between the exacqVision server and the Desktop Client. This significantly simplifies remote access, especially for customers with limited… Continue reading Remote Connectivity for Desktop Client – What to Expect

Axis Q1800-LE-3 Adds an Additional Stream in the Client

Description If this camera is added to the client, it will add a secondary stream in the list on the left in the client under Camera Recording. (see below)When connected, in add IP cameras the license only shows one license being used.However, the camera will show the stream twice in tree under camera recording.1. The… Continue reading Axis Q1800-LE-3 Adds an Additional Stream in the Client

Exacq Server Installer  25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin

Description Exacq Version 24.12 would not install the PTZPI by default. Product Exacq Version Server24.12- AffectedExacqVersion Server 25.1.7- current. Steps to Reproduce If updating or installing Server 24.12.7.0You would see the option to ENABLE the PTZ. If I update from 24.12.7.0 to Server 26.0.2.0 the server will install the PTZ option by Default.NOTE:  The PTZ… Continue reading Exacq Server Installer  25.1.7 and Above Ensures PTZPI is Always Installed as A Required Plugin

Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager

Warning: Level 2 Document – Please do not distribute.   Introduction This article describes how to verify the actual live video frame rate (FPS) for C2G cameras when viewed through Cloudvue.com, or Cloudvue Local. Use this procedure when troubleshooting image performance issues or verifying expected camera configurations. IMPORTANT:• This process applies only to C2G cameras.•… Continue reading Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager

Accessing Cloudvue Device Audit Logs

Summary This article explains how to locate a Cloudvue device (C2C or Cloudvue Gateway) and review its associated Device Audit Logs within Cloudvue Manager. Prerequisites Procedure Audit Log Details Useful Log Filters Exporting Audit Logs Cloudvue currently does not provide a built-in download option for Device Audit Logs.However, logs can be copied and pasted into… Continue reading Accessing Cloudvue Device Audit Logs

Enabling Debug Logging in the Exacq Mobile Application

Purpose This article provides step-by-step instructions for enabling debug logging in the Exacq Mobile application. Debug logs are useful when diagnosing issues such as connection failures, video playback problems, or unexpected application behavior. Logs can be exported and shared with support teams for further analysis. When to Use Debug Logging Debug logging should be disabled… Continue reading Enabling Debug Logging in the Exacq Mobile Application