Category: Categories
Container for the Support Portal’s categories.
At least one category within this section must be checked for the article to appear in Support Portal!
Video has a Green Hue (Possibly with Red or Pink Lines)
If video has a green tint and possibly pink or red lines, set VGA Acceleration Mode to None on the Client page. <br>
Panasonic Cameras Cannot be Found Using an IP Camera Finder after 20 Minutes
Panasonic cameras stop responding to the IP camera finder after they have been powered up for 20 minutes. This applies to the finder in exacqVision Client and the Panasonic search software. <br> To find a camera that has been powered up for 20 minutes or more, restart the camera to reset the timer. <br>
AXIS Camera Cannot be Found Using Find IP Cameras
Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again. <br>
Enabling Font Smoothing
Operating systems display text in the form of glyphs. You can view these on Windows systems using the included Character Map tool. Each character is a glyph; a visual set of pixels that represents a character. While this method is easy to display, it could result in text with a “jagged” appearance depending on your… Continue reading Enabling Font Smoothing
Time Settings and Time Zone Information
Background Information The Windows or Linux (Ubuntu) operating system time of your exacqVision Server host should be set to the local time and time zone where it is located. It is often desirable to synchronize the system to a central time server, rather than rely on the internal clock of the recording server. There are… Continue reading Time Settings and Time Zone Information