Category: Categories

Container for the Support Portal’s categories.

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Moving an eDVR Board in a Linux System

The following steps should be followed when moving the eDVR boards: In the exacqVision Client, save the system settings and note the serial number associated with the eDVR boards in the tree order by clicking on the board icons in the Configuration tree.Shut down the system.Unscrew the boards from the existing mounting. Do not disconnect… Continue reading Moving an eDVR Board in a Linux System

Removing an Unwanted “Orphaned” Drive From the Storage Page

Title Removing an Unwanted “Orphaned” Drive From the Storage Page Description  ExacqVision retains any drive which has ever been added to the NVR.  This can result in unwanted or “Orphaned” drives showing up on the Storage Page.  Removing these drives requires manual intervention.  Product  ExacqVision Server Solution Windows  Log into the operating system of the… Continue reading Removing an Unwanted “Orphaned” Drive From the Storage Page

AVI/Quicktime Codecs

The following table contains information about the recommended codecs when exporting video from the exacqVision Client or ePlayer to *.avi format for playback in Windows Media Player or *.mov format for playback in Quicktime on Windows or Mac platforms. In Windows and Linux, video exported in either *.avi or *.mov format can also be played… Continue reading AVI/Quicktime Codecs

Giving Domain Users Administrative Rights on Local Machine

Taken from: http://tinyapps.org/blog/windows/200910170715_give_domain_users_local_admin_rights.html <br> Giving domain users administrative rights on local machine On the local machine: Control Panel > Administrative Tools > Computer Management (be sure to run as an existing admin) > Local Users and Groups > Groups > Administrators > Add > Advanced > Find Now > double click the Active Directory user(s)… Continue reading Giving Domain Users Administrative Rights on Local Machine

Creating a Shutdown Hot Key in Linux

To create a shutdown hot key on a Linux ExacqVision system, complete the following steps: Ubuntu 20.04 & 18.04 These systems are already configured to use CTRL+ALT+DEL to pop up a dialogue with a shutdown option. Once the dialogue opens the system will shutdown if no further user interaction occurs. Ubuntu 16.04 and earlier This… Continue reading Creating a Shutdown Hot Key in Linux

Viewing and Exporting ExacqVision System Log Files

IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics<br><br> To… Continue reading Viewing and Exporting ExacqVision System Log Files

Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier

If you are using exacqVision Client 9.2 or earlier and want to create a shortcut that allows your users to open the client to a predesignated camera view, event monitoring profile, or to specific monitors on a multi-monitor viewing station, you will need to create an XML file based on the client CLI documentation: If… Continue reading Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier

Using SSL with exacqVision Web Service (Windows)

Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. <br> Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two… Continue reading Using SSL with exacqVision Web Service (Windows)

Default Windows User Accounts on Exacq Systems

When setting up a new Exacq system, the out-of-box experience will prompt you to create a default operating system account. This account will be given administrative privileges. Additional user accounts may be created using the Kiosk scripts available on the Desktop. Kiosk user accounts have restricted privileges. The Kiosk account is blocked from all operating… Continue reading Default Windows User Accounts on Exacq Systems