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Resetting the Power Supply Alarm

Description  Exacq built systems with redundant power supplies will emit an audible alarm in the event of a power failure. Here is how to silence the various models so you can enjoy peace and quiet while determining the cause of the failure. Product  Solution The following photos show the location of the mute button on… Continue reading Resetting the Power Supply Alarm

Why do I have small green lines while in Motion (blue) recording?

If your exacqVision system is scheduled for time-lapse (Free Run) recording, you will see green lines in search results when the time-lapse video is recorded. Check the Schedule page to see whether you have Motion recording scheduled for part of the day and Free Run scheduled for the rest of the day. If you have… Continue reading Why do I have small green lines while in Motion (blue) recording?

exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)

When installing exacqVision Edge server for Axis cameras, the installation can fail because of an invalid filename, even if the package file exists and the file itself is valid. Because Axis cameras use the Linux operating system, they do not recognize spaces and certain special characters. This can be a problem when Windows appends (1),… Continue reading exacqVision Edge: Axis Filename Cannot Have Space or Special Characters (“Valid Package” Error)

Enabling Multistreaming on Pelco Cameras

To enable mutlistreaming on compatible Pelco cameras, you must adjust settings in the camera’s web interface. Select the A/V Streams tab and ensure that both streams are configured for the H264 Compression Standard. NOTE: If the secondary stream is greyed out and not available for changes, adjust the primary stream settings until the secondary stream settings… Continue reading Enabling Multistreaming on Pelco Cameras

Updating LAN Firmware on exacqVision Systems with Intel 82574L & 82579LM Network Adapters

A small percentage of exacqVision systems with Intel 82574L and 82579LM network adapters have been found to exhibit widely fluctuating network performance and then lock up. The problem can be resolved by updating the adapter firmware. To determine whether your system contain these adapters and require the update, follow the following process appropriate for your… Continue reading Updating LAN Firmware on exacqVision Systems with Intel 82574L & 82579LM Network Adapters

Are Microsoft Windows Updates Enabled on ExacqVision Systems?

By default, Microsoft’s automatic Windows updates are not enabled on ExacqVision systems. There are no known ExacqVision compatibility issues with any currently available Windows updates. However, if you decide to apply Windows updates your ExacqVision system, we suggest that you apply only the critical updates. Do not apply optional updates. NOTE: If your Windows update settings… Continue reading Are Microsoft Windows Updates Enabled on ExacqVision Systems?

What is the limit on the number of Event Linking entries I can create?

There is no programmed limit to the number of Event Linking entries you can create. However, if you set up more than 50 Event Linking entries, it is a good idea to deselect the Log checkboxes displayed to the left of the event listing. The log file can grow to an unstable size if you… Continue reading What is the limit on the number of Event Linking entries I can create?

exacqVision POS-ATM Information Guide

Requirements*This document applies to exacqVision 4.3 and later.*Serial data can be received using RS-232, HTTP, or TCP/IP. The data must be in an un-encrypted ASCII format. Formatting such as .xml can be used, but the data cannot be parsed.*If there are questions the data format, see sections 4 and 5. <br>exacqVision Serial Data Capabilities Serial data is… Continue reading exacqVision POS-ATM Information Guide