Description Both Cloudvue Gateways and C2C devices store video in 30 second increments. Cloudvue Gateways use MP4 and C2C uses MKV container formwats. The MKV video files on C2C devices are encrypted and cannot simply be copied and played. The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats
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Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views
The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when a perimeter area is crossed. This could be used to monitor property and fence lines. We walk through setting… Continue reading Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views
macOS Client Live Views are 1/16th to 1/4 of the Normal Size
Description When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen. Product Exacq Client… Continue reading macOS Client Live Views are 1/16th to 1/4 of the Normal Size
%1 Network error 102 in the metadata stream using scheme http
%1 Network error 102 in the metadata stream using scheme http Description Indicates a libcurl error where the status is OutOfRequest. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
%1 Network error 101 in the metadata stream using scheme http
%1 Network error 101 in the metadata stream using scheme http Description Indicates a libcurl error where the status is AlreadySending. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
%1 Network error 56 in the metadata stream using scheme http
%1 Network error 56 in the metadata stream using scheme http Description Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR% %1 – Device IP Address %BR%
Amcrest Cameras Fail to Add as ONVIF
Description Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message “Invalid Username / Password”. This is true even if the credentials being used work to login to the cameras web interface. Product Steps to Reproduce Expected Results Actual Results Solution Reference: https://amcrest.com/forum/ip-cameras-f18/onvif-authentication-not-working-in-newer-cameras-t13723.html Re: ONVIF authentication not working in newer… Continue reading Amcrest Cameras Fail to Add as ONVIF
XDV Reference
*** INTERNAL USE *** Type Definitions The options described in the documentation below are listed in dictionary values, where possible. This is indicated by the key values listed between curly braces ‘{ }’. The key is followed by the description of the key value is colon separated, as in the following example: {key1:description1, key2:description2, …}… Continue reading XDV Reference
exacqVision Hardening Guide v23.09
0 KB File When Downloading Archived Video
Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a… Continue reading 0 KB File When Downloading Archived Video