Category: Other

Technical Bulletin: Installing Additional Languages for Windows 11

Post author By Bhargav Atturu
Post date October 15, 2024

Exacq_Technical-Bulletin_TB-00456-00-241004.pdf

Technical Bulletin – TAB Number: TB-00456-00-241004

Date Issued: 4th October 2024

Issue

Required language is not included in list of pre-installed languages.

Solution

Add a language to the list of preferred windows display languages.

Procedure:

Click Start and in the Search for apps, settings and documents bar, type language settings.
Click Language settings, then click Add a language.
On the Choose a language to install page, select the required language, then click Next.
On the Install language features page, select your required preferences, then click Install.
When the language download is complete, you are prompted to sign out and sign in to complete the installation.
When you sign in, your new language is available on the Language and region page as a Windows display language.

Continuous improvement statement

As with all processes defined by the Exacq Technical Services Group, this document is intended to be a work in progress. Further refinements and suggestions are welcome and should be sent in writing to the email address listed below.

Contact information

Contact Address: Video-Support@jci.com

Initial publication: 4 October 2024

Information furnished by Exacq is believed to be accurate and reliable. However, no responsibility is assumed by Exacq for its use, nor any infringements of other rights of third parties which may result from its use. No license is granted by implications or otherwise under any patent rights of Exacq.

Tags Windows 11, 21497, Guest, Language, TB-00456-00-241004, TAB, Technical Bulletin

Cloudvue Release Notes Cloudvue Access Control Other Categories Products

Cloudvue 23.9 Release Notes

Post author By Lauren McTeague
Post date January 26, 2024

Cloudvue-–-23.9-Release-Notes_draft1_cs-1-2.pdf

Tags Guest, Release Notes, Cloudvue 23.9 Release Notes, 23.9 Release Notes, Cloudvue 23.9, 18682

Knowledge Support Technical Advisory Bulletins exacqVision EDGE Support exacqVision Enterprise Other exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice exacqVision Hardware Products exacqVision Integrations

Support procedure for reporting newly discovered cyber security vulnerabilities in Exacq Software

Post author By Brandon Powell
Post date July 17, 2023

This document will outline the procedures expected from Exacq Support staff in the event of discovering a previously unreported security vulnerability in an exacqVision product.

Product

Any exacqVision product

Procedure:

Verify the vulnerability has not already been properly reported at: https://www.johnsoncontrols.com/cyber-solutions/security-advisories
Email the GPS (Global Product Security) team at: productsecurity@jci.com
- Provide vulnerability analysis in this email and any relevant links
- Provide customer details and contact information in this email
- Provide software product and software versions in this email
- CC the customer on the email
Inform the customer you have notified the appropriate team (GPS) and will be closing the Support ticket.

Our Global Product Security team will then be responsible for following up with this customer and resolving vulnerability.

Tags Level2, Vulnerability Scan, Security Advisory, Product Security, Global Product Security, 16441, Security, Cybersecurity, Cyber Attacks, Cyber-security, Vulnerability, Cyber Security

Knowledge Support Video Library Release Notes Demo Support exacqVision Enterprise Other exacqVision Client exacqVision Server exacqVision Webservice Categories Products

2023-06 June Quarterly Release Training

Post author By Bhargav Atturu
Post date June 14, 2023

2023-06-June-Quarterly-Release-Training

ExacqVision Server

Bug Fix – Fixed excessive Archiving status messages (AESW-4989)

Bug Fix – Debian installer no longer enabled eventpi by default

Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm

Bug Fix – Ensure eventpi database is purged after server reboot

Bug Fix – Fixed connection status problem from Axis cameras with older firmware

Bug Fix – Prevent needing to restart client after adding Axis body worn camera system, caused by receiving cert before configuration (AESW-3445)

Bug Fix – Fixed potential streaming issue from Exacq’s RTSP Server resulting in gaps (AESW-5251)

Bug Fix – Fixed problem where time triggers were not firing on some days (AESW-4573)

Bug Fix – Fixed socket crash from Bosch intrusion plugin (AESW-5105)

Bug Fix – Fixed a problem with stale metadata for Illustra3 and Illustramulti plugins

Bug Fix – Restart the SSL session and restart metadata on error 94 from Illustra3 and Illustramulti plugins (AESW-4574)

Bug Fix – Corrected issue with missing codecs from Panasonic camera plugin causing them to default to JPEG (AESW-631)

Bug Fix – Fixed issue with motion issues on some Panasonic cameras (AESW-4794)

Bug Fix – Fixed problem with issue making settings changes to Panasonic multisensor (AESW-4562)

Enhancement – Improvements made to search results returned for audio/video events

Enhancement – Improved loading time of eventpi

Enhancement – Cameras previous detected as Samsung are now detected as Hanwha Vision
(AESW-5539, AESW-5538)

Enhancement – Added Hanwha Vision option (AESW-5189)

Enhancement – Integration of WiseAI analytics from Hanwha

Enhancement – Enhanced camera discovery for new Illustra Flex Dual Sensor camera (AESW-5541)

Enhancement – Server installer no longer checks Illustrapi or Illustraflexpi for install by default

Enhancement – Changed the reported name to “Illustra Multisensor”

Enhancement – Added legacy tag to Illustrapi and Illustraflexpi

Enhancement – Added support for Axis “Optics Control” autofocus (AESW-2649)

Enhancement – Added support for Bosch “RuleEngine” analytics (AESW-1326)

ExacqVision Client

Bug Fix – wxWidgets version upgrade
New installs, not upgrades, automatically select dark or light theme based on the OS theme and prevent user changes
(AESW-5146)

Enhancement – Copy selected camera information when adding a new camera
If camera is highlighted in IP Cameras List on the Add Cameras page when the New button is clicked, the Device Type field will automatically populate with the same as that which was highlighted saving time from selecting from Device Type list.
(AESW-5855)

ExacqVision Web Service

Bug Fix – Updated nvrg version to fix group type retrieval, fixes issue with group items (AESW-3340)

Bug Fix – Updated nvrg version to fix a soft trigger bottleneck, fixes issue where triggers from web or mobile client resulted in status flickering between ‘Alarm’ and ‘Normal’ in Desktop Client. (AESW-3816)

ExacqVision Enterprise Manager

Bug Fix – Improved logging for DynamicDNS files for Integrator Service Portal (AESW-5897)

Tags Quarterly, Release Training, Training, 15643, Level2

Cloudvue Release Notes Other Categories Products

Cloudvue 22.9.1 Technical Release Notes

Post author By Tom Oakes
Post date March 21, 2023

Description

Cloudvue Release 22.9.1 is a defect/fix release

Product

Cloudvue

Deployed

Instance	Date
North America	03/08/2023
Australia	03/13/2023
EMEA	03/13/2023

Enhancements/Fixes

“Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline.
People/Vehicle detection restored to Intelligence. This fix repaired a defect that prevented People and Vehicle Detection events from appearing in Intelligence.
Disabled the “Edit Partner” button for Tyco Cloud Partner role. This fix corrects the root cause of a December 2022 CVM outage
Restored Cloudvue Speed Test. This fix corrected a defect that prevented the display of speed test results.

Tags Release Notes, Level2, 13937

Video Library Knowledge Support Demo Release Notes Support exacqVision Enterprise exacqVision Client Other exacqVision Server exacqVision Webservice Categories Products exacqVision Integrations

2023-03 March Quarterly Release Training

Post author By Bhargav Atturu
Post date March 14, 2023

2023-03-March-Quarterly-Release-Training

ExacqVision Server

Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357)

Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387)

Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498)

Bug Fix – actipi – Reduce metadata channel reconnects for cameras with S3L chips, this caused cameras to stop recording after a while (AESW-4327)

Bug Fix – illustramultipi – Fixed ability to enable motion zones per sensor, accommodated changed to camera firmware (AESW-4456)

Bug Fix – illustramultipi – Fixed direct input/output triggers, fixed output numbering that was preventing trigger status from updating (AESW-3474)

Bug Fix – onvifnvcpi – Fixed motion issues with AVCostar-Contera (AESW-4464)

Bug Fix – onvifnvcpi – Increased maximum SOAP read size to accommodate Clinton encoders, see Enhancements (AESW-3474)

Enhancement – Modified all emissions from eventpi and notifypi to use separated IDs rather than compressed IDs, fixed in part, this is an enhancement to affect problems with searching the event database with very large amounts of records (AESW-3333)

Enhancement – Added camera detection of several Illustra Standard cameras to be discovered as Illustra3
(AESW-1668)

Enhancement – axispi – Added support for color metadata (AESW-1725)
Only vehicle color is currently provided by Axis

Enhancement – illustra3, illustramultipi – Added support for “final color” (AESW-2850, AESW-2844)

Enhancement – samsungpi – Added support for Area Zoom (AESW-4003)

Enhancement – onvifnvcpi – Added support for Advidia cameras (AESW-3521)

Enhancement – onvifnvcpi – Added support for Clinton Electronics encoder (AESW-2489)

ExacqVision Client

Bug Fix – Don’t reorder keywords when building conditions panel tree
Ensures ‘Upper Clothing Color’ is listed above ‘Lower Clothing Color’ in Filters (AESW-4502)

Bug Fix – Allow live analytic keyword colors to be processed before bounding boxes (AESW-4458)

Bug Fix – Fixed an issue with display of multiple trigger events (AESW-3861)

Bug Fix – Fixed issue saving image from Live view where OSD background color was removed from the saved image (AESW-4277)

Enhancement – Support for “final color”, choose search type based on “final color” (AESW-3345)