Category: Quick Start Guides

Remote exacqVision Connection Diagrams

Post author By Bhargav Atturu
Post date February 12, 2024

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method.

Remote Connections

Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering the network configurations Remote Connections eliminate the need to open ports or enable port forwarding rules on your router by using Exacq’s Remote Connectivity service. Users of the mobile app enter an access code generated by the system admin and the Remote Connectivity agent handles the connecting of the mobile app user and the Server.

NOTE: Remote Connectivity does not accept connections for the Desktop Client software or the earlier Exacq Mobile 3 app. Only exacqVision Mobile 24.09 and higher are supported.

Traditional

In a traditional setup, the site’s router is configured to port forward incoming external connections on each port. The ports configured for forwarding incoming traffic vary depending on whether users will connect via exacqVision Desktop Client software, the web browser client, or a mobile app.

Web Relay Service

Sites using exacqVision Web Service 19.06 and higher may wish to take advantage of the web service Relay, which provides a web-based proxy to connect to, avoiding the need to configure the router for port forwarding. When enabled, the exacqVision Web Service Status page will display the Relay Service IP. Remote users will then be able to connect their Exacq Mobile 3 app or web browser client directly to this proxy IP address.

NOTE: The Relay Service does not accept connections for the Desktop Client software, only web browser and Exacq Mobile 3 connections.

Tags Remote Connectivity, 19201, Guest, exacqVision Mobile, exacqVision Web Service, System Architecture, Diagram, Network, Ports, Relay Service, Port Forwarding, Deployment, Exacq Mobile 3

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Setting a Static IP on an ExacqVision Server

Post author By Bhargav Atturu
Post date October 4, 2022

Product

ExacqVision Server

Solution

Open the ExacqVision Desktop Client application and click the gear icon from the upper-left toolbar to enter Configuration mode.
Using the navigation tree along the left-hand side, locate the name of the server. If this is a new system that has not been renamed it will simply read ‘ExacqVision Server’.
Click the plus (+) icon beside the server name to expand the options, then click on the Configure System node.
Then navigate across the top to the Network tab.
Select the interface you want to change.

On a dual NIC system, you should have a ‘Data’ and a ‘Management’ interface. It is recommended to use ‘Data’ for camera connections and ‘Management’ for all other network traffic coming in and out of the server.
See the Example Network Diagram for Dual NIC Systems, that illustrates this concept.
The right-hand side of the Network settings will populate with the settings for the selected interface you chose on the left.

Within Network Configuration you may choose Dynamic or Static. Dynamic will obtain an IP address automatically from an available DHCP server on startup. To set an IP manually, select Static.
Enter the desired static addresses for:
- IP Address
- Netmask (Network Mask)
- Gateway
- Primary DNS (required)
- Secondary DNS (optional)
 
 If you are unsure of these settings, please check with the network administrator of the installation site. Ensure that the IP Address is not in use by another device on the network.
Once completed, click the Apply button. Allow a moment for the system to update the network settings. You can then add it to your ExacqVision Client.