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Missing Cloudvue Data Centers

Description When converting an Illustra camera to Cloudvue mode no Data Center entries appear in the dropdown menu. Product Steps to Reproduce Expected Results Actual Results Solution Reason #1 If the camera firmware is the cause then try using new camera firmware or if one is not available downgrading it to an earlier version. See related… Continue reading Missing Cloudvue Data Centers

Associations Not Allowed to be saved as Momentary or Sustained Option

Description  When setting up a new association there is no options in the drop down menu for Momentary or Sustained when setting up Associations. Display only is seen as the only option available. This was exhibited on Server/ Client software starting on 23.09 through 24.12.7. Product  Steps to Reproduce  Upon update from 23.06 Server/Client to… Continue reading Associations Not Allowed to be saved as Momentary or Sustained Option

AVCostar (Arecont) AV20576RS camera model fails to decode H265 in ExacqVision

Description  AVCostar formerly Arecont brand Camera Models AV20576RS using firmware 65432 on versions of exacqVision 23.03.3.0 or later fail to properly decode H265 format. Product  Steps to Reproduce  Connect this model camera on firmware version 65432 to ExacqVision version 23.03.3.0 or later and configure for H265. Expected Results  Images appear as expected. Actual Results  Some… Continue reading AVCostar (Arecont) AV20576RS camera model fails to decode H265 in ExacqVision