Warning: Level 2 Document – Please do not distribute. Overview: Beginning with EM 25H1, several system-level environment variables are supported to assist with optimizing Enterprise Manager performance in enterprise-scale deployments. These variables primarily impact database threading behavior, server importer concurrency, and ingestion pacing. Configuration changes require an Enterprise Manager service restart or full system… Continue reading Enterprise Manager (EM) Optimization via Environment Variables (25H1 and Later)
Author: Ferdia McAnespy
NTP Drift and Timeline Mismatch Troubleshooting (exacqVision Server Cameras)
Introduction Accurate time is critical for search, playback, exports, and multi-camera correlation. This article explains how to troubleshoot NTP drift and timeline mismatch in exacqVision by validating server time, time zone/DST, and camera time sources. Problem Users report that video time overlays do not match real time, searches return clips offset by minutes/seconds, or multi-camera… Continue reading NTP Drift and Timeline Mismatch Troubleshooting (exacqVision Server Cameras)
Exacq Remote Connection Failure Due to Incorrect Default Gateway Configuration
Description Intermittent failure of Exacq system to connect to the Exacq Cloud “Switchboard” service (switchboard-prod.exacqiq.com). Logs show repeated connection failures to IP 20.7.223.48:443 with “No route to host” and DNS resolution issues. Issue was traced to incorrect NIC default gateway configuration on the Exacq server, preventing proper outbound routing despite apparent internet connectivity. Product Steps to Reproduce Expected Results Actual Results Solution
How to Enable Serial PTZ and Alarm Inputs on Hanwha SPE‑1630 Encoder
Description When using a Hanwha SPE‑1630 encoder, serial PTZ control requires the ONVIF plugin to expose the serial PTZ dropdown in the PTZ tab. However, switching to the ONVIF plugin can cause alarm input issues where input alarms do not trigger. This occurs because the Hanwha encoder is configured to use the Hanwha API by… Continue reading How to Enable Serial PTZ and Alarm Inputs on Hanwha SPE‑1630 Encoder
X-Series NVR: Changing a RAID 6 array to RAID 5
Overview Exacq R2X (2U X-Series) NVRs use RAID 6 with two drives for redundancy. This provides a higher level of data security but reduces the data storage space in the array by a total of two drives for RAID 6 and by one drive for a RAID 5 configuration. To regain this space, customers can reconfigure the RAID 6 array to RAID 5 which provides one disk redundancy instead of two. Caution: This is not… Continue reading X-Series NVR: Changing a RAID 6 array to RAID 5
Exacq Support Portal New Features
Overview Introducing our newly developed Support Portal, a centralized platform designed to streamline access to Resources, User Feedback, and improve the overall support experience. The portal consolidates learning materials, community engagement tools, and case management capabilities into one secure and user‑friendly environment. Knowledge & Learning Resources Community Engagement Support Services Tools & Downloads
25.1.11.0 Release
We are pleased to share the latest updates. This update contains improvements across stability, performance, and security, ensuring our platform continues to meet the highest standards for enterprise environments. Overview CategoryHighlightsEnhanced StabilityResolved issues with MSSQL/PostgreSQL migrations, LDAP synchronization, and webservice reliability.Performance ImprovementsOptimized caching, bulk updates, and importer handling to reduce system load and improve responsiveness.Security… Continue reading 25.1.11.0 Release