Title exacqVision sysprep Error “Failed to Write Model number” Description During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number” (see Figure 1) Product exacqVision Server Solution It was discovered that the integrator was using the wrong iso file for the… Continue reading exacqVision sysprep Error “Failed to Write Model number”
Author: Tom Oakes
Windows Remote Desktop Connection/RDP Not Working
Title Windows Remote Desktop Connection/RDP Not Working Description This has been observed after the Operating system has been updated to Windows 10 on exacqVision Servers using the Win10 upgrade kit. Product Windows 10 Remote Desktop Connection RDP Solution Make sure you have run the Deploy clean-up script as per the exacqVision field recovery instructions. Check the desktop and… Continue reading Windows Remote Desktop Connection/RDP Not Working
How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched
Title How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched Description The “Always prompt for credentials” option requires you to enter a username and password every time you start the exacqVision client.Product exacqVision Client Solution Select the Always prompt for credentials for the server(s) on the Add Systems Page.See the Manually adding a… Continue reading How To Configure The Exacqvision Client To Prompt For Credentials Whenever Launched
Green Lock and Gear Icons in the exacqVision Client
Description A green icon indicates a secure (HTTPS) connection is being used for either or both the configuration connection to the device and/or the video stream. Product exacqVision Client Solution The green lock and gear icons are used as a visual indicators of the connection protocol being used by the camera. They can be found… Continue reading Green Lock and Gear Icons in the exacqVision Client
Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux
Description By default the screensaver lock screen is off on exacqVision Servers. However manually created OS users may have them enabled. Product Steps to Reproduce Expected Results Actual Results Solution This has been observed on manually created users accounts which were not created, using the provided Kiosk setup scripts.In this case new kiosk user can be… Continue reading Screensaver Lock Screen is Activating on exacqVision Server Running Ubuntu Linux
exacqVision – Resetting the Operating System Password
Title exacqVision – Resetting the Operating System Password Description How to reset the OS password on an ExacqVision Server Product exacqVision Server Solution Either a full re-image or an on-board system recovery will need to be performed to reset the operating system password. Knowledge Base Article #935 “System Recovery using on-board recovery partition”
exacqVision Client Install Screenshots – Windows
Title exacqVision Client Install Screenshots – Windows Description Screenshots displayed during the installation of exacqVision Client on Windows Product exacqVision Client Solution On first launch the client will prompt you about GPU decoding.
Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager
Title Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager Description In the event plugins installed on any protected server do not match those of the spare a “Plugin Mismatch” message will be displayed under Failover Compatibility Issues for the Failover group Product exacqVision Enterprise Manager Solution An EVAPI utility compares the protected and spare servers… Continue reading Failover Compatibility Issue – Plugin Mismatch exacqVision Enterprise Manager
Changing the Logging Level for exacqVision Web Server
Description At times is may be necessary to change the exacqVision Web Server Logging Level. By far the most common usage is changing from the default Error logging level to Debug and then back again. Product exacqVision Web Server Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes… Continue reading Changing the Logging Level for exacqVision Web Server
exacqVision – Associations
Description Create clickable links which overlay live camera panels. Associations can be created for trigger inputs/outputs, manual recording, audio inputs, two-way audio, exacqReplay and much more. Product Solution Associations give exacqVision Professional and Enterprise users the ability to put their most important commands at their fingertips and improve their response time to critical alarms and events. Associations… Continue reading exacqVision – Associations