Description When selecting a Time Lapse under the cameras settings page in the client, Click Set, then hit the apply in the lower left. Once that happens the Box for the seconds/minutes/hours will revert back to 1 seconds. Product Server/Client Time Lapse Expected Results In the drop down box if you select 5 seconds and… Continue reading Time Lapse Capture an Image Reverts Back to 1 Second in the Drop Down Menu
Author: Brian Lakin
Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Description The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Let’s Encrypt Auto Renewal Fails with Redirect Enabled
Title Let’s Encrypt Auto Renewal Fails with Redirect Enabled Description If you are using Let’s Encrypt with HTTPS Redirect enabled the auto renewal can provide random internal IP addresses that fail to renew. Product WebService 20.06.2.0 to current 22.03.02.0 Steps to Reproduce Engineering was able to Reproduce this behavior and determined that Redirect should be… Continue reading Let’s Encrypt Auto Renewal Fails with Redirect Enabled
EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.
Description On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product EM 22.03.2.0 Steps to Reproduce Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.
Powershell Group Policies Blocking exacqVision Server Scripts
Description Group Policy settings have been observed to block exacqVision Server Scripts even after the machine has been removed from the domain. Product Actual Results Expected Results Verification Resolution -Run the following command replacing Script.ps1 -If one or more of the scripts fails after then a re-image may be necessary. <br>
Enhancement for Report Mode
Report Mode Enhancement to add a column in the export to show the last motion event in the report. The idea is to allow customers to see a clear and precise indication of when the last motion event took place. The report will identify cameras not recording motion properly in the report that is exported.… Continue reading Enhancement for Report Mode
exacqVision Web Server HTTP Policy “Redirect to HTTP” Broken
Description HTTP to HTTPS redirect implementation is broken and always supplies and internal IP address for the redirect, leading to any and all redirect from outside of the local network to fail. Product Steps to Reproduce Expected Results HTTP requests are redirected to HTTPS Actual Results Fails to connect Solution Update exacqVision… Continue reading exacqVision Web Server HTTP Policy “Redirect to HTTP” Broken
Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1
Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0 Description After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1 Product exacqVision Server Steps to Reproduce Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1
Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager
Description When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. Product ExacqVision Enterprise Manager Steps to Reproduce Expected Results The change applies and you are still on the EM Users Page Actual Results Crying Stickman page… Continue reading Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager