Seen on Server 21.12If you have a customer having issues with not being able to record locally to the camera’s SD and not seeing the drive status in our client make sure to check the following in the cameras gui. Check the Configuration menu under Applications and Package Management to see if the “Save to… Continue reading Vivotek Edge not recording locally or displaying volume in the Exacq Client
Author: Brian Lakin
Thin Client Maps do not produce an image when cycling through the different maps
Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior. Example:If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a… Continue reading Thin Client Maps do not produce an image when cycling through the different maps
Axis D2110-VE Radar Motion does not work
Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release. Once this is version is out we… Continue reading Axis D2110-VE Radar Motion does not work
LSI Recommendations on Drive Capacity
To make the most efficient use of drive capacity, it is advisable to use drives of the same capacity. This is because the capacity of each drive is limited to the capacity of the smallest drive in the unit. Fault Tolerance: RAID TypeDescriptionRAID 5This type of unit provides performance, fault tolerance, and high storage efficiency.… Continue reading LSI Recommendations on Drive Capacity
Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
Configuration for USBDIO Module with a PIEZO Speaker and Power Supply
This is a guide for configuring the client if you are powering a PIEZO Speaker from a Power Supply. Example: In this example we are using the Relay for triggering an event base off of IP Camera Connection in event linking.Notice the above picture that we are using Normally Open (NO) and the COM on… Continue reading Configuration for USBDIO Module with a PIEZO Speaker and Power Supply
Focus View not exiting on some cameras
ISSUE: When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.When this happens, the logs are showing an uncaught exception… Continue reading Focus View not exiting on some cameras
Vulnerability Update for EM for Apache
IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a… Continue reading Vulnerability Update for EM for Apache
Drive Show Offline when updating to Server 21.09
The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/
Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.
When setting up email notifications to work with a IP Camera Connection event there is setting in the Notifications to send on the event start and end. Once the Email Profile has been tested and confirmed to be working we need to set up 2 rules for this to work properly Event Linking To set… Continue reading Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.