Description The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product exacqVision Client 23.03.0.0 Steps to Reproduce When setting up an Email profile in the Email notification the… Continue reading Unable to Set StartTLS Email Notification Port
Author: Brian Lakin
Windows 7 System Show Drive as Offline
Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
Bosch Security Integration Causing Operating System to Crash
Description As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service. Product Server Version 20.03 up to 22.12 were experiencing this crash. Panel in use: Bosch B9512GT Steps to Reproduce Configure the Add Security Integrations Page in the Client Select the Enable buttonThe server would lock… Continue reading Bosch Security Integration Causing Operating System to Crash
Windows 7 Hard Drive Unexpectedly Shows Needs Prep
Description We have seen cases on NVRs running Windows 7 where a drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product Steps to Reproduce Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab Expected Results All drives listed are high-lighted in… Continue reading Windows 7 Hard Drive Unexpectedly Shows Needs Prep
Client Machine Suspect Tracking Button Stops Working
Description: If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to. Product: Found on Server Version 22.12 and 23.03 Workaround: Close the Client… Continue reading Client Machine Suspect Tracking Button Stops Working
Analog PTZ Presets Are Not Saving for Customrole Users
Description Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live. Product exacqVision Server v22.09 and 22.12 Steps to Reproduce exacqVision Client > Configuration > Usersselect an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled Close and… Continue reading Analog PTZ Presets Are Not Saving for Customrole Users
Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Description Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265. Product exacqVision Client 22.12.2 Steps to Reproduce When viewing the camera in Live ViewsRight-Click the Live Image and choose save Image or Save Image As Expected Results An image… Continue reading Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
EM Editing the Group ROOT Synchronization Conflict Resolution Option
Knowledge Base Article Template Description EM does not allow for the Root Group to select the option of Synchronization Conflict Resolution for Automatically Resolve Conflicts and remove Unauthorized Users as seen below. Note: That even on a New Group- that the Group Name Needs to be provided and the Synchronization Conflict Resolution is able to… Continue reading EM Editing the Group ROOT Synchronization Conflict Resolution Option
How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to
Description If any customer is wanting to set up an event to trip when selecting 2 associations on live view to trigger a light to alert employees they are being listened in on. Product USBDIO Module: Steps to Reproduce The task was to create a live view association as well as a trigger to turn… Continue reading How to set up an Association to Listen to a live view as well as Trigger a Light To notify Employees they are Being Actively Listened to
Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled
Description If you enable analytics for 3 sensors the camera works fine in exacqVision but when enabling the 4th sensor on the camera the client and system can Blue Screen (BSOD). Product Steps to Reproduce Enter steps to reproduce the issue bulleted or numbered list recommended Expected Results Actual Results It will blue-screen the system.… Continue reading Illustra IPR20-M12-OIA4 Causing Blue Screens on System after Analytics are Enabled