Author: Brian Lakin

Axis Edge Storage Devices Fail to Offload Video

Description  Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video

Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows  Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues

Samsung Cameras not connecting to Client after Updating to 23.06.1

Description  Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product  Steps to Reproduce  Expected Results  Cameras should connect and show details and live streams. Actual Results  Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1

Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules

Description  Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product  Steps to Reproduce  Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results  We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules

Password Strengthening and Augmented Authentication Integration with S2

If this setting is enabled then it is possible with certain version of Server software, an API issue could occur. Specifically with the OVID plugin when integrating with S2. Product  TESTED Version:Client Version: “22.12.2.0”Server Version: “22.12.5.0”evOVID plugin version 1.1.12.123380 Steps to Reproduce  If the Password Strengthening and Augmented Authentication is enabled then OVID plugin will… Continue reading Password Strengthening and Augmented Authentication Integration with S2

Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar

Description  Customer notice the toolbar with extremely large icons after updating to 23.06.2.0 Client. This was seen with multiple 4k monitor on a single client work station. Product  Client 23.06.2.0 Steps to Reproduce  Expected Results  Update from 23.03 Client to 23.06.2.0 OR New install of 23.06.2.0 Client should not have large Toolbar/icons than previous version… Continue reading Updating Client to 23.06.2.0 When Using 4k Monitors will Show Large Icon Toolbar

How to Change Client to 24 hour Clock in Linux 18.04

Product  Ubuntu 18.04 Steps to Change  There are several ways: From command line: Run the command: To revert: You must restart the exacqVision Server for the change to take affect in the exacqVision Client. Another way to Perform this same change can be done in the the system settings. This will open up a Time… Continue reading How to Change Client to 24 hour Clock in Linux 18.04

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog”

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_%1_fk_organizat” on table “auditlogger_auditlog” Description Reviewing Notes %1 suggest the user id number.%BR%See KB 15724 for resolution.

EM Displaying Red Banner and DataRoll Off with high Resource Consumption

Description  EM experiencing High resources and data roll off banner. Product  Enterprise Manager 23.03Windows 10 Steps to Reproduce  Expected Results  We should not see high Resources and Data Roll Off Banner. Actual Results  High Memory, CPU, and Red Banner Data Roll Off. Solution Update to exacqVisionEnterpriseManager_23.06.101.0_x64.exe or official EM release 23.06. AESW-4786