Author: Bhargav Atturu

Using the Illustra License Registration Tool

Overview Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders. NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those… Continue reading Using the Illustra License Registration Tool

How to use the Support Portal File Share/Upload Feature

NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads

Performance Issues Caused by Disabling Metadata while Camera is Connected

Description Disabling AI metadata within a camera while connected to the exacqVision Server application could lead to camera performance issues. Product Any IP Camera providing AI classification metadata. While this was specifically seen and tested using Illustra devices it can be expected to occur with any camera providing metadata such as AI Object Classification. Steps… Continue reading Performance Issues Caused by Disabling Metadata while Camera is Connected

Illustra Multisensor Backwards Compatibility

Background Over many years the number of Illustra camera related plugins had grown. An engineering effort was aimed at consolidating these to make selection of the appropriate plugin easier for users. exacqVision Server 24.03 represents a configuration shift which could affect users that attempt to downgrade the server application to versions earlier than 24.03. This… Continue reading Illustra Multisensor Backwards Compatibility

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

HTTP Response Code Reference

Code Description Definition Exacq Tips Informational 100 Continue Server received request, client should continue. 101 Switching Protocols Response to upgrade header 102 Processing Server processing received request. 103 Early Hints Used with link header.Allows browser to preload resources. Successful 200 OK Standard response for successful request.Meaning varies based on method (GET, POST, etc). 201 Created… Continue reading HTTP Response Code Reference

ASRock Industrial IMB-X1314 System Beep Codes

Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted… Continue reading ASRock Industrial IMB-X1314 System Beep Codes

ASRock Industrial IMB-X1313 System Beep Codes

Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted… Continue reading ASRock Industrial IMB-X1313 System Beep Codes

ASRock H410 System Beep Codes

Beep SequenceDescriptionTroubleshooting1 short constant beepError with RAM refresh1. Check RAM for physical damage.2. Try another stick of RAM.3. BIOS update2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.2. Check for conflicts in memory types.3. Check power supply for unstable voltages.3 short beepsRAM read/write test failed1. Repair corrupted… Continue reading ASRock H410 System Beep Codes