Author: Bhargav Atturu

Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher

Description  If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name ‘lastSaveOrUpdate’. (207)… Continue reading Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher

error 86 (invalid password)

error 86 (invalid password) Description If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs Notes… Continue reading error 86 (invalid password)

Stretch cards not showing in exacqVision server/client but showing in OS

Description  Analog stretch cards are not showing in exacqVision server or client but they are showing in the OS. Installation of drivers will not remedy the issue nor will reinstalling exacqVision. NOTE: Please take a backup of your server settings and config as reinstalling the OS will wipe everything. Product  Expected Results  Stretch cards show… Continue reading Stretch cards not showing in exacqVision server/client but showing in OS

Create Illustra camera privacy zone

Description  This document will outline the process of creating a privacy zone on an Illustra camera. Expected Results  When the camera is connected to exacqVision you will be able to create a privacy zone through the inbuilt options. Actual Results  The inbuilt option is greyed out/disabled for Illustra cameras. Solution Create the privacy zone in… Continue reading Create Illustra camera privacy zone

Address Found but Not an exacqVision Server

Description  The exacqVision Client fails to connect to the exacqVision Server with the status message “Address found but not an ExacqVision Server. Reconnecting.” This is typically caused by either an incorrect system IP address or the exacqVision Server service is not running on the NVR. Products Steps to Reproduce  Expected Results  Actual Results  Solution If… Continue reading Address Found but Not an exacqVision Server

Enterprise Manager’s “Root” group has special privileges

DescriptionIf any user is a part of the “root” group in Enterprise Manager this grants that specific user special admin privileges regardless of what type of user OR user role that they are in. In example.. If a user is tied to a user role where they cant seen specific cameras on a server but… Continue reading Enterprise Manager’s “Root” group has special privileges

When trying to connect to S-Series archive target the status is “Disconnected”

Description When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status. Product Steps to Reproduce Expected Result Arching target is ‘Connected’ Actual Result Archiving target is ‘Disconnected’… Continue reading When trying to connect to S-Series archive target the status is “Disconnected”