Description Samsung cameras have experienced motion recording issues when running exacqVision Server version 22.09 or lower. Product Steps to Reproduce Expected Results Actual Results Solution It was determined this was a result of metadata timeouts and can be resolved by updating to exacqVision Server 22.12.3.0 or higher.
Author: Bhargav Atturu
Time Lapse Recording Broken in exacqVision Server 22.12.3.0
Description Video is not being recorded for cameras scheduled to record on Time Lapse when running exacqVision Server version 22.12. 3.0 Product ExacqVision Server version 22.12.3.0 Steps to Reproduce Update from earlier version of exacqVision Server to 22.12.3.0Search for time lapse recorded video any time after the update Expected Results Video results are returned and… Continue reading Time Lapse Recording Broken in exacqVision Server 22.12.3.0
2022-12 September Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training
Exacq Support Portal Promo
Exacq Client Username/Password Reset
*** INTERNAL USE *** If you are unable to login to the ExacqVision software and need to reset the password, perform the following: WARNING: This will remove ALL user accounts from the configuration, not just the admin locked out. Windows OS 1. Visit the following page and download the server version you need.https://www.exacq.com/reseller/legacy/?file=Legacy/index.html2. On a… Continue reading Exacq Client Username/Password Reset
Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Description When using the Immervision dewarper on the Sony SNC-HM662 jagged edges will appear in the live view of the camera. Product Any ExacqVision NVR Steps to Reproduce Expected Results You are able to utilize DPTZ with no issues Actual Results Jagged edges appear around the camera’s view Solution The issue resides on the third… Continue reading Jagged Edges Appear on Sony SNC-HM662 Using Third Party Dewarper
Local security policy will cause client-side Kerberos failure
Description A local security policy set from the domain controller causes client-Kerberos failure on client machines. Product Any ExacqVision NVR Any client machines or third-party client machines Steps to Reproduce Integrate NVR to your domain controller using LDAPUse single sign on to authenticate on client machine Expected Results single sign on succeeds and you are… Continue reading Local security policy will cause client-side Kerberos failure
Psmove may get frozen on windows machine
*** INTERNAL USE *** Description When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage. Product Any ExacqVision NVR running… Continue reading Psmove may get frozen on windows machine
Steps to handle Protego cameras without #transport=rtsp
Description Steps to handle Protego cameras without #transport=rtsp Product Expected Results Camera connects normally without any issues. Actual Results Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution
Using NT authentication when connecting to MSSQL database
ExacqVision currently doesn’t support NT authentication when validating credentials to a MSSQL database (Enterprise Manager), we require to use SQL server authentication. A feature enhancement ticket has been submitted for NT authentication.