Description
When attempting to add a camera with the Samsung plug-in (SamsungPI), newer models of Hanwha cameras (having newer firmware versions) have been observed to cause the Samsung plug-in to stall. This event will prevent the processing of the remaining (already-configured) Samsung and Hanwha cameras. The camera will sit on “Connecting” and no error message is displayed.
The Samsung plug-in stall is the result of the server receiving unexpected information in some of the configuration responses from the newer Hanwha cameras. This issue was observed with but not limited to Hanwha model numbers XNV-9082R and XNF-9010RV and multiple camera firmware versions.
Sample log file entries:
10/30/2020 09:39:07.714 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1001ms for 60 passes.10/30/2020 09:40:07.717 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1002ms for 60 passes.10/30/2020 09:41:07.730 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1003ms for 60 passes.10/30/2020 09:42:07.732 AM SamsungPI Warning The processing loop<br>has taken too long 60 times. The longest time was 1002ms for 60 passes.10/30/2020 09:42:39.015 AM SamsungPI Verbose 192.168.0.1 Network<br>error 28 from request stw-cgi/system.cgi?msubmenu=deviceinfo&action=view<br>using scheme https.10/30/2020 09:42:39.016 AM SamsungPI Warning HTTP processing took<br>21ms10/30/2020 09:42:39.499 AM SamsungPI Verbose 192.168.0.1<br>Connected using http.10/30/2020 09:42:39.500 AM SamsungPI Verbose 192.168.0.1 -<br>CGI version number string is 2.5.7.10/30/2020 09:42:40.251 AM SamsungPI Warning HTTP processing took<br>21ms<br>
Product
- exacqVision Server 9.2.0 to 20.09.9.0
Solution
Update exacqVision Server to 20.12.0 or higher
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