Description
Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.
Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for video searching.
Product
ExacqVision Server Version 23.03.1.0
Steps to Reproduce
Update to Server Version 23.03.1.0 from a previous server software version.
Expected Results
Drives should populate hardware tab with a healthy status.
Actual Results
One or more drives may appear as “Offline” on the hardware tab.
Solution
Update to ExacqVision Server 23.03.2.0 if SSA is current and up to date, or alternatively rollback to ExacqVision Server 20.12.8.0 as a workaround.
AES-457